Alexis Perkins
Kernersville
Summary
Dynamic customer service professional with extensive experience at Target, excelling in guest relations and payment processing. Known for exceptional communication and strong empathy, I consistently resolve guest concerns and enhance shopping experiences, ensuring satisfaction and loyalty. Proven ability to thrive under pressure while maintaining a positive atmosphere. Wanting to grow more with my experiences.
Overview
10
10
years of professional experience
Work History
Guest Advocate
Target
07.2021 - Current
- Assisted guests with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to maintain store presentation and organization standards.
- Handled guest feedback and resolved issues promptly to foster positive relationships.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
Cashier
Dairi-O
08.2016 - 03.2021
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers in locating products and addressing inquiries promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and refunds accurately while adhering to company policies.
Education
Medical Office Administration
Guilford Technical Community College
Jamestown, NC05.2026
Associate of Science - Associate of Science
Forsyth Technical Community College
Winston-Salem, NC05.2025
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Payment processing
- Verbal and written communication
- Cash handling experience
- Teamwork and collaboration
- Calm and professional under pressure
Timeline
Guest Advocate
Target
07.2021 - Current
Cashier
Dairi-O
08.2016 - 03.2021
Medical Office Administration
Guilford Technical Community College
Associate of Science - Associate of Science
Forsyth Technical Community College