Summary
Overview
Work History
Education
Skills
Timeline
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William Morgan

Raleigh

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
Raleigh
12.2022 - Current
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Provided product knowledge to customers on the features and benefits of products.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness standards throughout the store area.
  • Operated equipment such as scanners and scales to process transactions accurately.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Monitored sales floor activity to identify potential theft or fraud issues.
  • Identified opportunities for improvement in operational processes.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

High School Diploma -

Fuquay-Varina High School
Fuquay-Varina, NC
06-2019

Associate of Arts -

Wake Technical Community College
Raleigh, NC
05-2022

Associate of Science -

Wake Technical Community College
Raleigh, NC
05-2023

Skills

  • Age verification
  • Cashier operations
  • Customer transactions
  • Product knowledge
  • Sales floor monitoring
  • Customer relationship management
  • Conflict resolution
  • Team mentoring
  • Process improvement
  • Attention to detail
  • Problem solving
  • Effective communication
  • Guest satisfaction
  • Payment processing
  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Customer service
  • Complaint handling
  • Guest accommodations
  • Issue resolution
  • Documentation and reporting
  • Verbal and written communication
  • Cash handling experience
  • Store promotions
  • Inventory monitoring
  • Computer skills
  • Information protection
  • Loyalty promotion
  • Detail-oriented
  • Key management system
  • Reservation management system
  • Flexible schedule
  • Shift change management
  • Refunds processing
  • Customer education
  • Business development understanding
  • Microsoft office
  • Active listening
  • Calm and professional under pressure
  • Professional demeanor
  • Excellent communication
  • Receiving support
  • Merchandise upselling
  • Brand advocacy
  • POS systems expert

Timeline

Guest Advocate

Target
12.2022 - Current

High School Diploma -

Fuquay-Varina High School

Associate of Arts -

Wake Technical Community College

Associate of Science -

Wake Technical Community College

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William Morgan