Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Harms

Wilmington

Summary

Motivated banking professional with experience managing client accounts, building relationships, and supporting digital banking solutions. Skilled in problem-solving, operational excellence, analyzing account activity, and delivering excellent customer experiences. Experienced in using digital tools to provide tailored financial solutions. Open to roles in banking, customer experience, and digital/analytical positions.

Overview

3
3
years of professional experience

Work History

Personal Banker

First Bank
Wilmington
02.2023 - Current
  • Manage client accounts from opening to ongoing support, ensuring accuracy, compliance, and seamless operations.
  • Build and maintain strong client relationships through personalized service and problem-solving.
  • Assist clients with digital banking tools, including online and mobile platforms, to improve accessibility and engagement.
  • Analyze client account activity and financial needs to provide tailored recommendations and solutions.
  • Process applications for credit products, including credit cards, personal loans, and Home Equity Lines of Credit (HELOCS).
  • Collaborate with team members to streamline workflows, enhance efficiency, and optimize customer experience.

Server

Wild Wing Cafe
Wilmington
09.2022 - 01.2023
  • Delivered high-quality customer service to over 200 guests weekly in a fast-paced environment.
  • Trained and mentored new staff to improve efficiency and service quality.
  • Maintained accuracy in cash handling and order management.
  • Monitored sales trends to optimize service and upselling strategies.

Education

Bachelor of Science - Business Administration - Finance

University of North Carolina At Wilmington
Wilmington, NC
08-2022

Skills

  • Client Relationship Management
  • Credit Processing & Financial Product Expertise
  • Digital Banking Tools & Online Platforms
  • Operational Excellence & Process Optimization
  • Customer Service & Communication
  • Problem Solving & Decision Making

Timeline

Personal Banker

First Bank
02.2023 - Current

Server

Wild Wing Cafe
09.2022 - 01.2023

Bachelor of Science - Business Administration - Finance

University of North Carolina At Wilmington

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Abigail Harms