Aaliyah Buford

• In charge than more than 30 plus residents for their well being and safety
• Developed strong relationships with residents, fostering a supportive and inclusive living community.
• Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
• Educated residents on university policies, promoting responsible behavior within the residence hall community.
• Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.

Maintenance Manager and work all functions within a warehouse to maintain equipment records. Supervise receipt of equipment, storage, distribution, and issue of equipment.

• Oversee incoming shipments of supplies and equipment to be logged and stored before distribution.
• Simplify and standardize maintenance data and raise the quality and accuracy of performance cost and parts data through improved maintenance management.
• Served as point of contact for logistical matters within my military unit.

• Engaged in user support interactions via telephone, chat and email platforms.
• Diagnosed and resolved user system functionality issues to enable completion of desired operations.
• Answered user product attribute and usage questions to promote satisfactory product ownership experience.
• Responsible for room key management, student room changes, facility maintenance work order request, room safety inspections, and supply checkout.
• Delivered exceptional customer support through clear communication, active listening, and empathy while navigating challenging situations.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.