Emily Locklear
Greenville,NC
Summary
Dedicated communications professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Director
East Carolina University- Center for Communication Excellence
08.2023 - 05.2025
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to assist students with communication concerns and promote loyalty.
- Worked directly with approximately 120 college students individually per semester across all disciplines to approach and resolve issues with communication
- Scheduled, planned, and delivered approximately 20 guest lectures and workshops per semester to instruct students across all disciplines on successful communication skills
- Kept office documents, scheduling, and email communication organized to ensure that the center operated successfully
- Ran the marketing efforts for the center, including social media, to reach a broader scope of students to utilize available services
Fine Dining Server
Starlight Cafe
03.2023 - 08.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted between 7-10 tables nightly with upwards of 15 guests per table.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Manager
Winslow's Deli & Tavern
05.2021 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed a team of 4-5 servers, 2 bartenders, and kitchen staff per shift
- Managed and motivated employees to be productive and engaged in work.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Elementary Education Intern
Chicod School
01.2022 - 05.2022
- Developed and planned lessons to engage a class of 21 2nd grade students.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Created and implemented assessments to measure student progress.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Education
Master of Arts - Strategic Communication
East Carolina University
Greenville, NC05-2025
Post-Graduate Certificate - Marketing
East Carolina University
Greenville, NC05-2025
Bachelor of Science - Elementary Education
East Carolina University
Greenville, NC05-2022
Skills
- Public speaking, presentations, and broadcasting
- Microsoft Office proficiency
- Graphic design
- Content and digital marketing
- Attention to detail
- Problem solving
- Interpersonal communication
- Calm under pressure
- Organization and time management
- Integrated marketing communication knowledge
- Algorithm and analytics knowledge
- Thrives in fast-paced environment
Timeline
Assistant Director
East Carolina University- Center for Communication Excellence
08.2023 - 05.2025
Fine Dining Server
Starlight Cafe
03.2023 - 08.2024
Elementary Education Intern
Chicod School
01.2022 - 05.2022
Manager
Winslow's Deli & Tavern
05.2021 - 04.2023
Master of Arts - Strategic Communication
East Carolina University
Post-Graduate Certificate - Marketing
East Carolina University
Bachelor of Science - Elementary Education
East Carolina University
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