Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emily Locklear

Emily Locklear

Greenville,NC

Summary

Dedicated communications professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Assistant Director

East Carolina University- Center for Communication Excellence
08.2023 - 05.2025
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to assist students with communication concerns and promote loyalty.
  • Worked directly with approximately 120 college students individually per semester across all disciplines to approach and resolve issues with communication
  • Scheduled, planned, and delivered approximately 20 guest lectures and workshops per semester to instruct students across all disciplines on successful communication skills
  • Kept office documents, scheduling, and email communication organized to ensure that the center operated successfully
  • Ran the marketing efforts for the center, including social media, to reach a broader scope of students to utilize available services

Fine Dining Server

Starlight Cafe
03.2023 - 08.2024
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Assisted between 7-10 tables nightly with upwards of 15 guests per table.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Manager

Winslow's Deli & Tavern
05.2021 - 04.2023
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed a team of 4-5 servers, 2 bartenders, and kitchen staff per shift
  • Managed and motivated employees to be productive and engaged in work.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Elementary Education Intern

Chicod School
01.2022 - 05.2022
  • Developed and planned lessons to engage a class of 21 2nd grade students.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
  • Created and implemented assessments to measure student progress.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Education

Master of Arts - Strategic Communication

East Carolina University
Greenville, NC
05-2025

Post-Graduate Certificate - Marketing

East Carolina University
Greenville, NC
05-2025

Bachelor of Science - Elementary Education

East Carolina University
Greenville, NC
05-2022

Skills

  • Public speaking, presentations, and broadcasting
  • Microsoft Office proficiency
  • Graphic design
  • Content and digital marketing
  • Attention to detail
  • Problem solving
  • Interpersonal communication
  • Calm under pressure
  • Organization and time management
  • Integrated marketing communication knowledge
  • Algorithm and analytics knowledge
  • Thrives in fast-paced environment

Timeline

Assistant Director

East Carolina University- Center for Communication Excellence
08.2023 - 05.2025

Fine Dining Server

Starlight Cafe
03.2023 - 08.2024

Elementary Education Intern

Chicod School
01.2022 - 05.2022

Manager

Winslow's Deli & Tavern
05.2021 - 04.2023

Master of Arts - Strategic Communication

East Carolina University

Post-Graduate Certificate - Marketing

East Carolina University

Bachelor of Science - Elementary Education

East Carolina University
Emily Locklear