Chelsea Jeffries
Durham,NC
Summary
Dedicated and results-oriented professional with a degree in Early Childhood Education, leveraging expertise in building strong relationships with schools as an Associate at a reputable tutoring company. Adept at resolving escalations, possessing exceptional people skills, patience, and a knack for overcoming objections. Known for exemplary time management and attention to detail, consistently driving successful outcomes in challenging environments.
Overview
15
15
years of professional experience
Work History
Server
Rhodes Estate
01.2009 - 01.2013
- Greeted and served residents and guests in a courteous and professional manner, ensuring a welcoming and pleasant dining experience.
- Assisted residents with menu selection, providing guidance and recommendations based on dietary restrictions and preferences.
- Delivered meals to residents' rooms or dining areas promptly and accurately, ensuring orders were correct and properly presented.
- Provided attentive and personalized service to residents, anticipating their needs and preferences to enhance their dining experience.
- Ensured dining areas were clean, organized, and set up according to established standards before and after meal service.
- Assisted with meal preparation tasks such as setting tables, preparing condiments, and restocking supplies as needed.
Nurse’s Assistant
Rhode's Estates
01.2011 - 02.2013
- Assisted elderly residents with their daily routines, including preparing them for the day or night, ensuring their comfort and readiness.
- Provided support in changing clothes as required, ensuring residents were dressed appropriately and comfortably.
- Helped residents with eating, offering assistance with feeding when necessary, and ensuring they received proper nutrition.
- Accompanied residents to the restroom, providing assistance with toileting, maintaining cleanliness, and ensuring their safety and dignity.
- Assisted residents in preparing for naps, including laying them down in a comfortable position and ensuring a restful environment.
Nanny
Private Family
02.2013 - 06.2018
- Provided attentive and nurturing care for two young boys, ensuring their safety and well-being at all times.
- Assisted in getting the children ready for the day, including dressing, grooming, and preparing meals according to dietary preferences and requirements.
- Transported the children to scheduled activities such as gymnastics classes, ensuring punctuality and participation.
- Facilitated bath time routines, ensuring the children were clean and comfortable before bedtime.
- Established a calming bedtime routine, including reading stories and providing comfort to help the children settle down for the night.
- Maintained a clean and organized household environment by performing light housekeeping duties, including cleaning common areas and tidying up after the children.
- Managed laundry responsibilities, including washing, folding, and organizing clothes.
Teacher
Kiddie Academy
06.2019 - 04.2023
- Utilized strong communication skills when interacting with parents, fostering positive relationships and providing updates on students' progress, behavior, and academic performance.
- Conducted home visits and parent-teacher conferences throughout the academic year, discussing students' strengths, areas for improvement, and strategies for academic success.
- Developed and implemented diverse and engaging lesson plans tailored to meet the needs of individual students, incorporating various teaching methodologies and educational technologies.
- Utilized computer programs and educational software to create interactive and multimedia-rich lesson materials, catering to different learning styles and abilities.
- Designed differentiated instruction to accommodate diverse learning needs within the classroom.
Relationship Specialist
Varsity Tutors
04.2023 - Current
- Engage in daily communication with multiple individuals to promote and sell tutoring services offered by the company.
- Conduct approximately 300 outbound calls per day to prospective clients, effectively presenting the benefits of tutoring services and addressing any inquiries or objections they may have.
- Utilize strong communication skills to build rapport, establish trust, and have value based conversations with potential clients to enroll in tutoring programs.
- Employ various sales techniques and strategies to meet or exceed sales targets and revenue goals set by the company.
- Leverage familiarity with different technologies and computer programs to effectively manage sales activities, track customer interactions, and maintain accurate records of sales transactions.
- Collaborate with team members and supervisors to strategize and implement sales initiatives, sharing insights and best practices to optimize sales performance.
- Stay informed about the company's tutoring services, pricing structures, and promotional offers to provide accurate information to clients and address their needs effectively.
Education
Bachelor of Arts - Special Education Transition- Bachelors Degree
Slippery Rock University
Slippery Rock, PA01.2019
High School Diploma -
Wilmington Area High School
New Wilmington, PA06.2011
Associate of Arts - Early Childhood Education- Associates Degree
Butler Community College
Butler, PA01.2011
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Behavior Management
- Growth Mindset
- Public Speaking
- Collaborative learning
- Group and individual instruction
- Curriculum Implementation
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
Timeline
Relationship Specialist
Varsity Tutors
04.2023 - Current
Teacher
Kiddie Academy
06.2019 - 04.2023
Nanny
Private Family
02.2013 - 06.2018
Nurse’s Assistant
Rhode's Estates
01.2011 - 02.2013
Server
Rhodes Estate
01.2009 - 01.2013
Bachelor of Arts - Special Education Transition- Bachelors Degree
Slippery Rock University
High School Diploma -
Wilmington Area High School
Associate of Arts - Early Childhood Education- Associates Degree
Butler Community College
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