Zuniya Davis
Charlotte
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
CDAL A Lease Operator
Wilson/Prime Inc
10.2024 - Current
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Delivered goods to customers both locally and long distance.
CDL Vehicle Transporter
Carvana
06.2024 - 10.2024
- Performing pre- and post- trip vehicle inspection reports
- Load and secure cars on 5, 8 or 9 car trailers in a safe, efficient and timely manner
- Must adhere to the delivery schedule
- Communicate with Inspection Centers and HUB employees
- Transport cars between locations
- Follow all safety procedures and maintain driver logs
- Provide outstanding customer service
CDL A OTR Lease Operator
Prime Inc.
01.2023 - 06.2024
- Long-distance driving
- Communicating and coordinating with dispatchers
- Obeying and following applicable traffic laws
- Securing cargo and properly arranging and balancing it within the vehicle
- Maintaining a detailed log of working hours in compliance with state and federal regulations
- Planning routes and meeting delivery schedules
- Performing pre- and post-trip vehicle inspection reports
Remote Claims Specialist
Lincoln Financial Group
08.2023 - 12.2023
- Collaborating with fellow case managers, nurse case managers and consulting physicians to make appropriate and timely claim determinations
- Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning
- Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity
- Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding Short Term Disability Claims, Family Medical Leaves, and state benefits when applicable
Mail clerk
United States Postal Service
11.2020 - 01.2023
- Sort outgoing and/or incoming mail using automated equipment
- Ensure all necessary support equipment and materials are organized for sorting
- Provide services at public window for non-financial transactions
- Lifting or carrying moderate to heavy mail and packages and prolonged standing
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
Ship Dock Associate/ Amazon Flex
Amazon
06.2020 - 06.2021
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved operations by working with team members and customers to find workable solutions
- Scanned container labels with RF scanners to verify contents and determine target destinations
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Delivered packages on time by planning optimal delivery routes.
- Used handheld devices to track and confirm delivery status.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Inventory Specialist
RGIS
02.2019 - 06.2020
- Conduct Cycle Count inventory processes to ensure accuracy and timely execution
- Notify store management of shortages or other problems that could impact product availability
- Check bulk orders for accuracy
- Performed data entry and completed proper paperwork.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Ride Associate
Carowinds
06.2016 - 07.2018
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Exceeded team goals and collaborated with staff to implement customer service initiatives
Shift Supervisor
Dunkin' Donuts
08.2017 - 04.2018
- Collaborated with team members to improve performance and implement training updates
- Motivated team members to complete assigned tasks and perform at exceptional levels
- Completed opening and closing duties to facilitate business operations
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Answered and resolved customer questions and concerns
Education
High School Diploma -
Mountain Island Charter School
Charlotte, NC06.2018
Skills
- Customer service
- High-energy attitude
- Training and coaching
- Staff development and leadership
- Building guest relationships
- Team leadership
- Training and development
- Microsoft office suite proficiency
Timeline
CDAL A Lease Operator
Wilson/Prime Inc
10.2024 - Current
CDL Vehicle Transporter
Carvana
06.2024 - 10.2024
Remote Claims Specialist
Lincoln Financial Group
08.2023 - 12.2023
CDL A OTR Lease Operator
Prime Inc.
01.2023 - 06.2024
Mail clerk
United States Postal Service
11.2020 - 01.2023
Ship Dock Associate/ Amazon Flex
Amazon
06.2020 - 06.2021
Inventory Specialist
RGIS
02.2019 - 06.2020
Shift Supervisor
Dunkin' Donuts
08.2017 - 04.2018
Ride Associate
Carowinds
06.2016 - 07.2018
High School Diploma -
Mountain Island Charter School
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