Zuleyka Estevez
Greensboro
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service/Technical Support Rep 2
Charter Communications
04.2021 - Current
- Resolved technical issues for customers utilizing advanced troubleshooting techniques and tools..
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Guided customers through installation processes, ensuring seamless service activation and satisfaction.
- Assisted in training new team members on support protocols and customer engagement strategies.
- Developed and maintained comprehensive knowledge of products and services to provide expert support.
Customer Service Cashier
Dairio
11.2019 - 03.2021
- Operated POS systems to complete sales transactions. Counted cash drawers before and after shifts and reported or resolved discrepancies. Answered customer questions regarding products and services, company policies, and pricing.
Customer Service Representative
Bellamy Research
04.2017 - 10.2019
- Maximized satisfaction by anticipating needs and consistently offering expert support. Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales. Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans. Helped improve processes and products by relaying customer feedback.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06.2008
Skills
- Account management
- Technical support
- Billing
- Cash drawers
- Customer service
- Active listening
- Attention to detail
Certification
Progress Partner
Languages
English
Spanish
Timeline
Customer Service/Technical Support Rep 2
Charter Communications
04.2021 - Current
Customer Service Cashier
Dairio
11.2019 - 03.2021
Customer Service Representative
Bellamy Research
04.2017 - 10.2019
High School Diploma -
Plainfield High School