Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZSAI CHOO

Durham

Summary

Reliable analyst adept at customer support, troubleshooting, diagnostics and repairs. Keeps systems running optimally with quality installations and maintenance.

Overview

10
10
years of professional experience

Work History

Telecommunications Technician

WorldWide Tech Services
11.2017 - 04.2024
  • Installed, maintained, and repaired telecommunications equipment for HughesNet
  • Troubleshot and resolved hardware, software, and network-related issues dealing with VSAT, Terrestrial, Dell, Lenovo & HP systems
  • Located and performed troubleshooting and diagnosis to resolve telecommunication cable and wire issues
  • Maintained compliance with industry-specific regulations and codes
  • Responded to emergency service calls outside of normal business hours.

IT Analyst/Specialist

NC State Temporary Solutions
03.2018 - 06.2018

Worked directly with project manager, network administration supervisor, and technicians to provide:


-Upgrading Windows computers to newest versions,

-Creating and enabling user profiles via active directory

-Upgrading computers, printers, monitors and misc. equipment.

-Archived Data

-Remediation of tickets in downtime.

UNC Helpdesk Analyst

Robert Half Staffing Agency
07.2017 - 08.2017

Worked directly with management and technicians to provide:

-Management of helpdesk queue,

-Answering phones

-Ticket resolution and escalation,

-Desktop support to clients.

Helpdesk Analyst

HCL
08.2015 - 11.2016

Duties consisted of responding to calls related to technical issues concerning


-Database access/revocation

-Active directory password resets and profile management

-Microsoft Office Suite

-General Windows troubleshooting

-Service Now

-Mobile Iron

-Resolution of historical tickets

IT Specialist/Analyst

Duke Temporary Services
11.2014 - 07.2015

Duties consisted of


-Hard/soft break-fix support for Duke Medical Pavilion staff.

-Active directory, network, thumb print scanners, printers & workstation computer issues diagnosed & resolved via Service Now ticketing system.

-Inventory management

-Imaging and deployment.

Asurion Sales/Customer Service Support Agent

Asurion
02.2014 - 10.2014

At home technical support agent for DirecTV.

Answered and resolved inbound calls related to diagnosis and troubleshooting of DirecTV equipment and billing issues. Contract assignment. Upsold warranties to customers.

Education

Diploma -

Northern High School
Durham, NC

Skills

  • Installation and maintenance
  • Troubleshooting and repair
  • Time Management
  • Self-Directed
  • Interpersonal Communication
  • Customer Service Oriented
  • Driven for excellence
  • Attention to Detail

Timeline

IT Analyst/Specialist

NC State Temporary Solutions
03.2018 - 06.2018

Telecommunications Technician

WorldWide Tech Services
11.2017 - 04.2024

UNC Helpdesk Analyst

Robert Half Staffing Agency
07.2017 - 08.2017

Helpdesk Analyst

HCL
08.2015 - 11.2016

IT Specialist/Analyst

Duke Temporary Services
11.2014 - 07.2015

Asurion Sales/Customer Service Support Agent

Asurion
02.2014 - 10.2014

Diploma -

Northern High School
ZSAI CHOO