Zoraya Ventura
CONCORD
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.
Overview
25
25
years of professional experience
Work History
Caregiver
Homecare.com
Concord
01.2023 - Current
- Provided compassionate care to clients, fostering trust and enhancing their overall well-being through personalized support.
- Assisted clients with daily activities, leading to improved quality of life and increased independence in their homes.
- Monitored client health metrics, promptly addressing changes to ensure timely interventions and optimal care outcomes.
- Coordinated with healthcare professionals to develop tailored care plans, ensuring seamless communication and comprehensive support.
- Engaged clients in social activities, promoting mental stimulation and emotional health through interactive companionship.
- Cultivated strong client relationships, enhancing trust and ensuring personalized care that significantly improved client satisfaction.
Packer
Pactiv Evergreen
Mooresville
11.2024 - 01.2026
- Executed efficient packing processes, ensuring timely shipment and contributing to a 20% increase in order accuracy.
- Monitored packing operations and identified bottlenecks, implementing solutions that led to noticeable gains in productivity.
- Collaborated with team members to enhance workflow, fostering a positive work environment and improving overall morale.
- Developed new packing techniques that minimized material waste, contributing to sustainable practices and cost savings.
Warehouse Associate
DHL Logistics
Concord
03.2024 - 01.2025
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Warehouse Worker
Prime Beverage
Huntersville
09.2022 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as Number pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Certified Nursing Assistant
Brightview Assisting Living
Danvers
02.2020 - 07.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Resident Assistant
Seasons of Danvers
Danvers
09.2018 - 01.2020
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Assisted residents in preparing for activity and social programs.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Checked packages and merchandise for damage and notified vendors.
- Fostered a safe work environment by actively promoting adherence to safety protocols, enhancing team awareness and compliance.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
Crew Member
Dunkin Donuts
Lynn
05.2013 - 01.2016
- Worked as a team member performing cashier duties.
- Expressed appreciation and invited customer to return to the store.
- Responsible for ringing up customer in a timely manner and guaranteeing high level of customer service.
- Cleaning while maintaining customer satisfaction.
Chiropractic Assistant
Logan Chiropractic Rehabilitation Center
East Boston
04.2012 - 11.2012
- Scheduling patients using outlook and excel.
- Follow up with patients who missed their appointments.
- Follow up with medical records with hospital and providers.
- Setting up patients for their treatment.
Medical Records Volunteer
All Care Hospice
Lynn
07.2011 - 04.2012
- Archiving/ Using Excel Spreadsheets.
- Preparing Admission Charts.
- Knowledge of Mckesson for hospice programs.
Medical Records Receptionist
Bobst Animal Hospital
New York
01.2007 - 08.2009
- Prepared and maintained medical records.
- Utilized an extensive Data entry system AS400 to register clients.
- Answered and transferred calls using the Siemens phone system.
- Booked appointments and placed confirmation calls.
- Diplomatically filled out client complaints related situations to management for resolution.
Customer Service Representative
Tmobile Call Center
Lynn
01.2005 - 12.2006
- Serviced customer with billing accounts.
- Answered phones and received payment for customer accounts.
- Minimized customer complaints by offering excellent service.
- General secretarial duties, sales representative support and extensive Data entry and customer service.
Office Manager
Union Street Chiropractic Inc.
Lynn
06.2001 - 01.2004
- Fulfilled basic patient assistance for 40 to 45 patients per day.
- Calmed patients fears, created comforted atmosphere.
- Handled full range of medical secretarial duties scheduling, billing, insurance and collections.
- Cleared up old accounts and worked out payments arrangement.
- Assisted patients with health information forms.
Education
HIGH SCHOOL DIPLOMA -
Flushing High School
NYSkills
- Data Entry
- Excel
- Outlook
- Microsoft Word
- Customer Service
- Warehouse Operations
- Inventory Management
- Order Processing
- Patient Care
- Medical Records
- Safety Protocols
- Team Leadership
- Care plan development
- Patient assistance
- Personal care services
Languages
- Spanish
- English, Native
- Spanish, Native
Timeline
Packer
Pactiv Evergreen
11.2024 - 01.2026
Warehouse Associate
DHL Logistics
03.2024 - 01.2025
Caregiver
Homecare.com
01.2023 - Current
Warehouse Worker
Prime Beverage
09.2022 - 10.2023
Certified Nursing Assistant
Brightview Assisting Living
02.2020 - 07.2022
Resident Assistant
Seasons of Danvers
09.2018 - 01.2020
Crew Member
Dunkin Donuts
05.2013 - 01.2016
Chiropractic Assistant
Logan Chiropractic Rehabilitation Center
04.2012 - 11.2012
Medical Records Volunteer
All Care Hospice
07.2011 - 04.2012
Medical Records Receptionist
Bobst Animal Hospital
01.2007 - 08.2009
Customer Service Representative
Tmobile Call Center
01.2005 - 12.2006
Office Manager
Union Street Chiropractic Inc.
06.2001 - 01.2004
HIGH SCHOOL DIPLOMA -
Flushing High School