Zoraida Roque
Clayton
Summary
Dynamic Patient Care Coordinator with a proven track record at Jag Physical Therapy, excelling in healthcare operations and patient care coordination. Adept at managing medical record requests and ensuring HIPAA compliance while delivering exceptional customer service. Recognized for enhancing patient experiences through effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Jag Physical Therapy
07.2023 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Greeted and assisted patients with check-in procedures.
Server/Bartender
Red Lobster
01.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Dispatcher
Am Towing
04.2017 - 06.2022
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
High School Diploma -
Carteret High
Carteret, NJ06-2007
Skills
- Medical record requests
- Healthcare operations
- HIPAA protocol adherence
- Healthcare documentation
- Appointment scheduling
- Patient care coordination
- Payment collection
- Customer service
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Jag Physical Therapy
07.2023 - Current
Server/Bartender
Red Lobster
01.2023 - Current
Dispatcher
Am Towing
04.2017 - 06.2022
High School Diploma -
Carteret High