Zoraida Roque
Clayton,NC
Summary
Dynamic Patient Care Coordinator with a proven track record at JAG-ONE Physical Therapy, excelling in patient satisfaction and insurance verification. Skilled in healthcare operations and adept at multitasking, I effectively streamlined patient flow management, enhancing overall service delivery and ensuring compliance with HIPAA protocols.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
JAG-ONE Physical Therapy
07.2023 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
Hiring and Recruiting Manager
Express Employment Professionals
06.2022 - 06.2023
- Streamlined the applicant tracking process utilizing advanced HR software to enhance candidate experience and improve hiring efficiency.
- Conducted comprehensive interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Designed, developed, and implemented successful recruitment process to fill more than 150 vacancies each year.
Tow Truck Dispatcher
R & K Towing
01.2018 - 06.2023
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with 23 drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
Education
Certification - Clinical Medical Assistant
Lincoln Technical Institute
Iselin, NJ06-2011
Skills
- Billing statement processing
- Healthcare documentation
- Medical record requests
- HIPAA protocol adherence
- Healthcare operations
- Organizational standards
- Database coordination
- Filing and recordkeeping
- Customer service
- Insurance practices
- Medical data collection
- Patient care coordination
- Patient records management
- Policy compliance
Accomplishments
- Managed caseload of 400 patients each month.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Opened and manage a whole location.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
JAG-ONE Physical Therapy
07.2023 - Current
Hiring and Recruiting Manager
Express Employment Professionals
06.2022 - 06.2023
Tow Truck Dispatcher
R & K Towing
01.2018 - 06.2023
Certification - Clinical Medical Assistant
Lincoln Technical Institute
Similar Profiles
Yesenia QuinonesYesenia Quinones
Patient Access Representative at JAG-ONE Physical TherapyPatient Access Representative at JAG-ONE Physical Therapy
Yesenia QuinonesYesenia Quinones
Patient Access Representative at JAG-ONE Physical TherapyPatient Access Representative at JAG-ONE Physical Therapy
Alexa LeeAlexa Lee
Pelvic Health Physical Therapist at JAG One Physical TherapyPelvic Health Physical Therapist at JAG One Physical Therapy
Alicia TateAlicia Tate
Remote Patient Service Representative II at Boston MedicalRemote Patient Service Representative II at Boston Medical
Liza ThompsonLiza Thompson
Underwriter at Ag Resource ManagementUnderwriter at Ag Resource Management