Zollie Thomas
Charlotte
Summary
Customer Experience & Operations Lead with a decade of expertise in client engagement, business administration, and service delivery across retail and hospitality environments. Adept at managing end-to-end customer relationships, resolving complex inquiries, and maintaining property and brand standards. Combines strong financial oversight (cash handling, collections, ledger management) with technical product expertise and certified coaching skills to build long-term customer loyalty.
Overview
11
11
years of professional experience
Work History
Store Manager
Champion’s Edge Pro Shop
02.2026 - Current
- Increased sales by 30% within the 1st 2 months
- Assisting consumers in the selection of bowling equipment.
- Customizing hand fit of bowling balls.
- Assemble and display of marketing materials throughout the store.
- Responsible for opening and closing store five days a week.
- Present to support bowling tournaments in the bowling center.
- Keeping Bi-weekly inventory of all items in store.
Front Desk Personnel
Extended Stay America
08.2025 - 02.2026
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Responsible for checking guests in with reservations or walk-ins
- Keeping the lobby and front desk well organized and clean
- Responsible for washing and folding laundry for next day of business
- Handle collection efforts of all in-house balances. Also responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Periodic tours of the property to ensure the property is meeting brand standards.
Store Manager
Striking Results LLC - Charlotte South
01.2020 - 08.2025
- Responsible for weekly store deposits.
- Assisting consumers in the selection of bowling equipment.
- Customizing hand fit of bowling balls.
- Assemble and display of marketing materials throughout the store.
- Responsible for opening and closing store six days a week.
- Present to support bowling tournaments in the bowling center.
- Keeping Bi-weekly inventory of all items in store.
- Certified Coaching Sessions.
- Promoted Striking Results and bowling Brands using Social Media.
- Responsible for ordering inventory for store.
Store Manager
Bowler’s Mart
03.2015 - 12.2019
- Increased revenue sales by $30,000 with my first year.
- Responsible for weekly store deposits.
- Assisting consumers in the selection of bowling equipment.
- Customizing hand fit of bowling balls.
- Assemble and display of marketing materials throughout the store.
- Responsible for opening and closing store six days a week.
- Present to support bowling tournaments in the bowling center.
- Keeping Bi-weekly inventory of all items in store.
- Certified Coaching Sessions.
- Promote Bowler’s Mart and bowling Brands using Social Media.
- Responsible for ordering inventory for store.
Education
No Degree - Information And Computer Systems
Edgecombe Community College
Tarboro, NCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Inventory control
- POS systems
- Supply ordering
- Accurate cash handling
- Opening and closing procedures
Timeline
Store Manager
Champion’s Edge Pro Shop
02.2026 - Current
Front Desk Personnel
Extended Stay America
08.2025 - 02.2026
Store Manager
Striking Results LLC - Charlotte South
01.2020 - 08.2025
Store Manager
Bowler’s Mart
03.2015 - 12.2019
No Degree - Information And Computer Systems
Edgecombe Community College