Zoie Mays
Statesville
Summary
Dynamic professional with a proven track record at Fresh Chef Kitchen, excelling in high-pressure environments and enhancing customer satisfaction through exceptional service and effective complaint handling. Skilled in multitasking and time management, adept at fostering team collaboration while driving sales strategies. Demonstrates a unique blend of customer service excellence and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host. Expo, Server
Fresh Chef Kitchen
10.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
Hostess
Logans Roadhouse
01.2022 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Cashier
Randy's Bar B Que
08.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
West Iredell High School
Statesville, NC05-2024
Skills
- Customer service
- Team collaboration
- Sales strategies
- Multitasking proficiency
- Effective time management
- Greeting guests
- Phone etiquette
- Complaint handling
Certification
Adobe Photoshop
Adobe Graphics
Timeline
Host. Expo, Server
Fresh Chef Kitchen
10.2022 - Current
Hostess
Logans Roadhouse
01.2022 - 09.2022
Cashier
Randy's Bar B Que
08.2021 - 11.2021
Adobe Photoshop
Adobe Graphics
High School Diploma -
West Iredell High School
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