- Yoga
- Volunteer Work
- Mindfulness Practices
- Community Cleanup
- I enjoy helping others and giving back to the community
Zoey Clark
Statesville
Summary
Management professional with a strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering a collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with a focus on leadership and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Sheetz
Statesville, NC
10.2024 - Current
- Supervised daily operations to ensure compliance with company standards and efficiency in service delivery.
- Trained and mentored new team members on procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated shift schedules to maintain adequate staffing and meet peak demand periods.
LEGAL RECEPTIONIST
Harbinson Parker
Statesville, NC
05.2024 - 08.2024
- Organized files according to established protocols within the office setting.
- Provided general administrative support including typing memos, emails, faxing documents, and photocopying documents.
- Answered incoming calls, took messages, and directed callers to the appropriate staff members.
- Processed payments from clients through credit card machines or cash registers.
- Prepared outgoing mail including packages, certified letters, and courier services.
WAITRESS
Randy's BBQ
Statesville, NC
05.2019 - 08.2024
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean workstation by restocking supplies, and wiping down counters.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
ASSOCIATE OF ARTS - PSYCHOLOGY
Mitchell Community College
Statesville, NC05.2024
HIGH SCHOOL DIPLOMA - undefined
Collaborative College for Technology
Statesville, NC05.2024
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Wilmington, NC05-2026
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
Accomplishments
- Kiwanis Club of Statesville scholarship recipient (JUL 2024)
- Mitchell Community College full-time Dean's List (2023-MAY 2024)
- Interact Club Community Service President (2022-MAY 2023)
- Attended the seminar, "Students for Tomorrow's Leaders" (MAY 2022)
- UNCW Student Ambassador (OCT 2024)
Certification
- ADOBE CERTIFICATION 2020 - 2022
- Adobe
Interests
Timeline
Shift Manager
Sheetz
10.2024 - Current
LEGAL RECEPTIONIST
Harbinson Parker
05.2024 - 08.2024
WAITRESS
Randy's BBQ
05.2019 - 08.2024
HIGH SCHOOL DIPLOMA - undefined
Collaborative College for Technology
ASSOCIATE OF ARTS - PSYCHOLOGY
Mitchell Community College
Bachelor of Arts - Psychology
University of North Carolina At Wilmington