Zoee Butler
Fayetteville
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Office Assistant
ManpowerGroup
Fayetteville
07.2024 - 06.2025
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Computed, recorded and proofread data or reports.
- Provided administrative support to multiple departments as needed.
- Answered telephones, directed calls, and took messages.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Customer Service Representative
FOUNDEVER/USAA
05.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Biscuitville
09.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Greensboro, NC10.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Complaint Handling
- Data entry
- Calendar management
- Communication skills
- Active listening
Timeline
Office Assistant
ManpowerGroup
07.2024 - 06.2025
Customer Service Representative
FOUNDEVER/USAA
05.2023 - 05.2024
Cashier
Biscuitville
09.2021 - 05.2023
High School Diploma -
Cornerstone Christian Correspondence School