Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zoe Shackelford

Winston-salem

Summary

Adaptable individual with a proven ability to prioritize tasks and maintain productivity in dynamic settings. Recognized for exceptional customer service skills and a strong work ethic. Ready to contribute positively to team success. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability, combined with a focus on customer satisfaction and teamwork..

Overview

4
4
years of professional experience

Work History

Team Member

Clean Eatz
Winston-salem
06.2023 - 09.2024
  • Maintained a clean and organized work area throughout the shift..
  • Operated cash registers to process payments from customers.
  • Worked hard to learn the required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with a friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to maximize productivity and efficiency.
  • Looked for ways to go above and beyond job requirements.
  • Received, processed, and stocked merchandise in accordance with store policies.

Host/Server Assistant

Razoos Cajun Cafe
Winston-salem
07.2021 - 10.2021
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • Stayed attentive to server availability and table turnover to ensure quick seating of guests.
  • Inspected dining areas for any damages or defects.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Completed closing duties by emptying trash, safeguarding alcohol, and polishing silverware.
  • Monitored inventory levels of utensils and supplies, notifying management as needed.
  • Assisted in training new server assistants on job responsibilities and procedures.

Host

sixty six
Winston-Salem
05.2020 - 01.2021
  • Accommodated guests with children and special needs to promote a comfortable dining experience.
  • Processed payments from customers using a POS system.
  • Responded appropriately to customer complaints, bringing major issues tothe attention of themanager on duty.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Balanced cash drawers at the end of each shift.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Education

High School Diploma -

Reynolds High School
Winston Salem
05-2025

Skills

  • Team collaboration
  • Time management
  • Task prioritization
  • Flexible schedule
  • Computer skills
  • Clear communication
  • Positive attitude
  • Shipping and receiving
  • Teamwork and collaboration
  • Willingness to learn
  • Equipment operation
  • Creativity and innovation
  • Adaptability and flexibility

Accomplishments

  • Junior ROTC Leadership Experience
    During high school, I earned multiple awards for leadership and active participation in the Junior Reserve Officers’ Training Corps (JROTC). Through this program, I developed strong skills in responsibility, team coordination, and leading others toward shared goals. I held a high-ranking leadership position on the drill team, where I was responsible for organizing practices, maintaining discipline, and motivating team members during high-pressure competitions. My experience in JROTC significantly enhanced my ability to lead, communicate effectively, and perform under pressure.

Timeline

Team Member

Clean Eatz
06.2023 - 09.2024

Host/Server Assistant

Razoos Cajun Cafe
07.2021 - 10.2021

Host

sixty six
05.2020 - 01.2021

High School Diploma -

Reynolds High School

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Zoe Shackelford