Zoe Navarro

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interacted well with customers to build connections and nurture relationships.
• Worked as customer service representative to shift lead to assistant manager

While Volunteering with Community Hope Alliance, it was my job to prepare and pack kits with clean supplies, testing kits, and Narcan to give to those who are living with addiction.

• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Represented organization positively and professionally while providing community with much-needed services.