Zoe McCrohan
Wilmington
Summary
Sales associate with a proven track record in enhancing client satisfaction and driving sales through personalized customer interactions and team collaboration. Experienced in implementing efficient processes to reduce wait times and boost throughput, while also training new associates to foster a cohesive team environment. Possesses strong skills in problem-solving, customer engagement, and sales strategy, with a focus on creating positive customer experiences and achieving shared success.
Overview
5
5
years of professional experience
Work History
Sales Associate
LOFT
Wilmington, NC
09.2025 - 01.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained product displays, ensuring cleanliness and organization to attract customers.
- Collaborated with team members to achieve sales targets and improve service efficiency.
- Educated customers on clothing items, providing expert recommendations tailored to their needs.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Analyzed inventory levels and assisted in restocking efforts to optimize product availability.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Full-time summer nanny
Denver, CO
05.2024 - 08.2025
- Cultivated a nurturing environment by actively engaging with children, enhancing their social skills and emotional well-being.
- Implemented structured daily routines, leading to improved time management and smoother transitions between activities.
- Coordinated with parents to tailor activities that matched children's interests, fostering stronger family relationships and trust.
- Developed engaging educational games that stimulated creativity and learning, resulting in marked gains in children's cognitive development.
Sales associate
L.L. Bean
Lone Tree, CO
10.2023 - 06.2025
- Delivered exceptional customer service, enhancing client satisfaction and driving repeat purchases through personalized interactions.
- Collaborated with team members to achieve sales targets, fostering a positive work environment and shared success.
- Implemented an efficient checkout process, significantly reducing customer wait times and increasing throughput during peak hours.
- Educated customers on product features and benefits, resulting in noticeable increases in upselling and cross-selling opportunities.
- Trained new associates on sales techniques and product knowledge, creating a cohesive team environment and boosting overall performance.
- Streamlined the returns process, reducing processing time and enhancing customer satisfaction through efficient service.
Afterschool counselor
YMCA
Cary, NC
06.2021 - 09.2021
- Fostered a welcoming environment for children, encouraging social interaction and enhancing overall group cohesion.
- Coordinated with parents and staff to address individual student needs, resulting in tailored support and enhanced learning experiences.
- Cultivated a positive atmosphere for children, enhancing interpersonal skills and fostering lasting friendships.
- Developed engaging activities that improved students' participation rates, leading to noticeable gains in overall enthusiasm.
Education
Business Major
University of North Carolina Wilmington
High School - undefined
Cherry Creek High School
Greenwood Village, CO05.2024
Skills
- Conflict Resolution
- Event Planning
- Adaptability
- Problem Solving
- Creative Thinking
- Team Leadership
- Customer Engagement
- Interpersonal Skills
- Sales Strategy
- Networking
LANGUAGES
French - Proficient
English - Native
Timeline
Sales Associate
LOFT
09.2025 - 01.2026
Full-time summer nanny
05.2024 - 08.2025
Sales associate
L.L. Bean
10.2023 - 06.2025
Afterschool counselor
YMCA
06.2021 - 09.2021
High School - undefined
Cherry Creek High School
Business Major
University of North Carolina Wilmington