Zoe de Jesus
Southport
Summary
Resourceful hospitality professional with extensive experience in customer engagement and problem analysis. Enhances guest satisfaction through effective communication and multitasking. Coordinates seating arrangements for individuals and groups, optimizing dining experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Host/Server Assistant
Bald Head Island Club
Southport
05.2025 - Current
- Greeted and welcomed guests upon arrival at the Bald Head Island Club.
- Facilitated seating and special accommodations based on customer preferences and dining area volume.
- Coordinated with kitchen staff to ensure timely fulfillment of special requests and dietary restrictions.
- Resolved guest inquiries and issues, contributing to improved overall satisfaction.
- Provided excellent customer service by anticipating customer needs.
- Trained new hosts on best practices for guest interaction and service standards.
- Managed incoming calls during busy shifts.
Housekeeper
Airbnb
01.2023 - Current
- Cleaned and sanitized guest rooms to meet Airbnb standards, contributing to positive guest experiences.
- Changed bed linens and towels, tidied rooms to enhance guest comfort and satisfaction.
- Moved beds, sofas and small furniture to wipe down baseboards, ensuring cleanliness in hard-to-reach areas.
Dining hall/Counselor
Ambassador Camp
01.2021 - 01.2025
- Facilitated group discussions to encourage emotional expression and foster camper relationships.
- Conducted one-on-one sessions to provide support and guidance for campers' challenges.
- Provided immediate support during crisis situations, helping campers navigate challenges.
- Worked in retail selling merch to campers and their families
After School Care
Southport Christian School
08.2024 - 12.2024
- Coordinated daily activities for elementary students to promote engagement and social interaction.
- Provided homework assistance and academic support to enhance student learning.
- Organized and maintained cleanliness of play areas and materials to ensure a safe and welcoming environment.
Housekeeping and Food Service
Fort Caswell
06.2023 - 08.2023
- Maintained cleanliness and hygiene of kitchen equipment and work areas to support food safety standards.
- Organized and stored food items according to health standards.
- Cleaned and organized dishes, pots, pans, and utensils in the kitchen for efficient meal preparation.
- Swept and mopped kitchen floors to uphold cleanliness and prevent safety hazards.
- Cleaned and sanitized sleeping quarters on campus to ensure a safe environment for residents.
Education
High School Diploma -
Southport Christian School
Southport, NC05-2025
Associate of Applied Science - Mechanical Engineering
Cape Fear Community College
Wilmington, NC06-2026
Skills
- Table management
- Customer engagement
- POS software
- Seating arrangement
- Multitasking
- Detail-oriented
- Adaptable to change
- Effective communication
- Problem analysis
- Positive team atmosphere
Volunteer Experience
Dining hall/Counselor at Ambassador Camp in Lake Waccamaw NC
Affiliations
- Musical Theater, Brunswick Little Theater, Southport NC
Timeline
Host/Server Assistant
Bald Head Island Club
05.2025 - Current
After School Care
Southport Christian School
08.2024 - 12.2024
Housekeeping and Food Service
Fort Caswell
06.2023 - 08.2023
Housekeeper
Airbnb
01.2023 - Current
Dining hall/Counselor
Ambassador Camp
01.2021 - 01.2025
High School Diploma -
Southport Christian School
Associate of Applied Science - Mechanical Engineering
Cape Fear Community College