Zoe Crenshaw
Hendersonville
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sally's Beauty Supply
01.2025 - Current
- Assisted clients in selecting colors that complemented their personal style, resulting in increased confidence in hair color choices.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Server
Stone Soup Restaurant
04.2025 - 07.2025
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
Server/Host
Hemingway's Cuba
04.2023 - 10.2024
- Provided excellent customer service by greeting and assisting customers promptly and courteously
- Listened to guest needs and responded promptly for personalized service.
- Assisted in training new staff on customer service protocols
- Increased customer satisfaction scores by consistently receiving positive feedback and maintaining a high standard of service.
- Collaborated with kitchen staff to communicate special requests or modifications from guests accurately.
Associate
MOD Pizza
05.2023 - 09.2024
- Successfully handled high-volume service during events, contributing to an increase in sales during peak periods
- Welcomed and professionally engaged guests to meet guest expectations and properly represent brand image.
- Trained and mentored a team of new employees, resulting in improved service efficiency and team cohesion.
- Owned customer experience by resolving issues, creating seamless, organized environment.
Plant Merchandiser
Plant Partners
08.2022 - 05.2023
- Maintained organized merchandise displays with regular cleaning and recovery.
- Performed comprehensive stock checks to maximize product sales.
- Used strategic product placement and memorable visual displays to drive sales.
- Adapted tagging, rotating, and product placement methods based on individual retailer requirements.
- Developed merchandising plans for seasonal changes, holidays, and special events.
Education
Bachelor of Arts (B.A.) - Psychology
University of North Carolina Asheville
05.2022
Associate in Science (A.S.) - Psychology
Blue Ridge Community College
07.2023
Skills
- Customer Service: Proficient in greeting customers, taking orders, and addressing customer complaints and dissatisfaction
- Communication: Clear and effective communication with team members and customers
- Attention to Detail: Careful attention to order accuracy and presentation
- Point of Sale (POS) Systems: Experience with various POS software for order processing and payments
- Multitasking: Competence in handling multiple orders and tasks simultaneously
- Operational Efficiency: Skills in optimizing workflows for better service delivery
- Inventory Management: Tracking stock levels, ordering supplies, and minimizing waste
- Adaptability: Flexibility to adjust to changing demands and unexpected situations
- Conflict Resolution: Ability to handle customer complaints and team disputes calmly and effectively
- Upselling Strategies: "Upsold customers on premium products and rewards, resulting in an increase in average transaction value
LANGUAGE
English
Native
CITY
Asheville
STATE
NC
Timeline
Server
Stone Soup Restaurant
04.2025 - 07.2025
Beauty Advisor
Sally's Beauty Supply
01.2025 - Current
Associate
MOD Pizza
05.2023 - 09.2024
Server/Host
Hemingway's Cuba
04.2023 - 10.2024
Plant Merchandiser
Plant Partners
08.2022 - 05.2023
Associate in Science (A.S.) - Psychology
Blue Ridge Community College
Bachelor of Arts (B.A.) - Psychology
University of North Carolina Asheville
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