Zoe Conwell
Sanford
Summary
Dynamic and detail-oriented professional with experience at Chick-fil-A, excelling in effective communication and teamwork. Proven ability to enhance guest satisfaction and maintain compliance with health regulations. Committed to delivering exceptional service and support. As a YMCA lifeguard, I developed strong vigilance and quick decision-making skills to ensure the safety of swimmers. Additionally, I honed my communication and leadership skills by enforcing pool rules, providing guidance to patrons, and working collaboratively with a team to maintain a safe, aquatic environment. Both roles required strong attention to detail, situational awareness, and a commitment to upholding safety protocols.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
Sanford
11.2023 - 05.2024
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Worked with managers to report and resolve customer issues or concerns.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Directed patrons to restrooms and other amenities within facility.
- Ensured compliance with health safety regulations in the restaurant setting.
- Processed credit card transactions quickly and accurately.
- Made meals in accordance with company standards and requirements.
Lifeguard
The YMCA
Sanford
07.2022 - 11.2023
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Education
Bachelor of Arts - Elementary Education
East Carolina University
Greenville, NC05-2028
High School Diploma -
Ascend Leadership Academy
Sanford 08-2024
Skills
- Effective communication
- Order taking
- Stock management
- Table management
- Teamwork and collaboration
- Time management
- Task prioritization
- Attention to detail
References
References available upon request.
Timeline
Front of House Team Member
Chick-fil-A
11.2023 - 05.2024
Lifeguard
The YMCA
07.2022 - 11.2023
Bachelor of Arts - Elementary Education
East Carolina University
High School Diploma -
Ascend Leadership Academy
Similar Profiles
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A