Zoe Colon Herrera
Fayetteville
Summary
Enthusiastic barista and sales associate with a strong focus on effective communication and order fulfillment. Experienced in engaging customers and managing cash transactions, ensuring a positive experience in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Team Member/Barista
Caribou Coffee
Fayetteville
03.2025 - Current
- Prepared and served high-quality beverages to customers.
- Maintained cleanliness and organization of the café environment.
- Operated cash register and processed customer transactions accurately.
- Followed safety and health guidelines during food preparation.
- Engaged with customers to create a welcoming atmosphere.
- Assisted customers with menu selections and special requests.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
Custom Cookie Decorator/Sales Associate/Seasonal Worker
Great American Cookies
Fayetteville
02.2018 - 02.2023
- Supported food and merchandise sales efforts throughout Valentine's Day week
- Dedicated time after closing to decorate and organize cookies for the next day.
- Designed custom cookie decorations to meet customer specifications.
- Engaged with customers to understand their preferences and requirements.
- Handled digital and cash transaction activities.
- Collaborated with team members to ensure timely order fulfillment.
- Followed detailed instructions from clients when creating custom cookie designs.
- Packaged finished products for retail sale or delivery purposes.
Education
Some College (No Degree) - Radiography/General Education/Fine Arts
Fayetteville Technical Community College
Fayetteville, North Carolina, NC05-2023
High School Diploma -
Fayetteville Terry Sanford High Schoo
Fayetteville, NC05-2021
Some College (No Degree) - Pre-Health/Nursing
Fayetteville State University
Fayetteville, North Carolina, NCSkills
- Cash handling
- Food safety
- Customer engagement
- Transaction processing
- Menu knowledge
- Team collaboration
- Order fulfillment
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Creative thinking
- POS systems
- Organizing work stations
- Parts labeling
- Cleaning
- Upselling techniques
References
References available upon request.
Timeline
Team Member/Barista
Caribou Coffee
03.2025 - Current
Custom Cookie Decorator/Sales Associate/Seasonal Worker
Great American Cookies
02.2018 - 02.2023
Some College (No Degree) - Radiography/General Education/Fine Arts
Fayetteville Technical Community College
High School Diploma -
Fayetteville Terry Sanford High Schoo
Some College (No Degree) - Pre-Health/Nursing
Fayetteville State University