Zoe Brown
College Student
Winston-Salem
Summary
Experienced college student with over 5+ years of work experience and a strong understanding of customer satisfaction. Committed to engaging with and fulfilling the needs of individuals and customers. Enriched academic journey through active participation in a summer study abroad program, which broadened cultural perspectives. Consistently recognized for academic excellence, having received multiple scholarships throughout higher education.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Preschool Teacher
Childtime Learning Care Center
09.2024 - Current
- Design creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Develop weekly lesson plans and activities to engage children and promote learning.
- Apply play-based strategies to provide diverse approaches to learning.
- Maintain organized, fun and interactive classroom to help children feel safe.
Team Member
Target
7 2023 - 02.2024
- Provide customer service support to ensure satisfaction, Collaborated with other team members to maximize productivity and efficiency, Promote products through effective merchandising techniques, Developed positive customer relationships through friendly greetings and excellent service
Daycare Teacher
Little Leaders Learning Academy
12.2022 - 10.2023
- Developed lesson plans and activities to engage children in learning, Supervised children during meal times, playtime, & other activities, Encouraged creativity through art projects and storytelling
Chick-Fil-A Team Member
HMSHost
06.2022 - 11.2022
- Upheld high standards of productivity and quality in operations, Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked, Implemented performance, quality, and efficiency measures to achieve aggressive production goals, Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person, Served food quickly for positive guest experiences
Package Handler
FedEx Express
03.2022 - 06.2022
- Assisted in loading delivery trucks with prepared packages, Protected company inventory by maintaining and organizing storage areas, Followed customer instructions about the placement of items and special considerations for handling, Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
Seasonal Sales Associate
Bath & Body Works
10.2021 - 01.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items, Sold various products by explaining unique features and educating customers on proper application, Answered incoming telephone calls to provide store, products, and service information, Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices, Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers, Built trusting relationships with customers by making personal connections
Amazon Fulfillment Associate
Amazon
05.2021 - 08.2021
- Insuring packages were properly stored, Diverting packages to make sure they were in the right aisles, Picking and Staging to ensure customers got their packages on time
Brand Associate
Banana Republic Factory Store
08.2019 - 01.2021
- Answered customers' questions about merchandise and advised customers on merchandise selection, Took inventory or examined merchandise to identify items to be reordered or replenished, Cleaned display cases, shelves, and aisles, Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
Education
Bachelor's - English
Winston-Salem State University
Winston-Salem, NC 08.2020 - Current
High School Diploma -
OLYMPIC HIGH SCHOOL
Charlotte, NC06.2020
Skills
Time Management
Activity Planning
Child Development
Order fulfillment
Problem-solving
Team Work
Customer service
Sales
Childcare
Lesson Planning
Certification
CPR Certification
Pronouns
She (her)
Languages
English
Native or Bilingual
Spanish
Professional Working
Awards
- Greater Steps Scholars Recipient, 08/01/24, Foundation that serves as vehicle of hope for young scholars with desire to achieve but lack the adequate financial means, 2020
- The Links Incorporated Recipient, 05/01/24, Received for her aspiration to study abroad
Timeline
Preschool Teacher
Childtime Learning Care Center
09.2024 - Current
Daycare Teacher
Little Leaders Learning Academy
12.2022 - 10.2023
Chick-Fil-A Team Member
HMSHost
06.2022 - 11.2022
Package Handler
FedEx Express
03.2022 - 06.2022
Seasonal Sales Associate
Bath & Body Works
10.2021 - 01.2022
Amazon Fulfillment Associate
Amazon
05.2021 - 08.2021
Bachelor's - English
Winston-Salem State University
08.2020 - Current
Brand Associate
Banana Republic Factory Store
08.2019 - 01.2021
Team Member
Target
7 2023 - 02.2024
High School Diploma -
OLYMPIC HIGH SCHOOL
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