Zitlaly Loperena
Raleigh
Summary
Receptionist with practical front-desk experience maintaining accurate appointment records, managing patient intake, and streamlining workflows to prevent double-bookings and improve service flow. Skilled in customer service, data entry, organization, and attention to detail, with a track record of creating client-facing guides that reduce repetitive inquiries and free staff for complex tasks. Seeks to apply dependable communication and process-improvement skills in a fast-paced office to support efficient patient care and positive guest experiences.
Overview
1
1
year of professional experience
Work History
Receptionist
Americas Best
Fayetteville
- Maintained accurate appointment records and reconciled scheduling conflicts using verification checks, preventing double-books and preserving operational accuracy.
- Managed patient intake and documentation with clear communication and organized files, strengthening patient trust and supporting timely clinical handoffs.
- Introduced concise client-facing guides for common procedures, reducing repetitive explanations and freeing front-desk capacity for complex inquiries.
- Redesigned front-desk workflow to prioritize urgent tasks and streamline client intake, producing more predictable service flow and improved guest experience.
Retail Salesperson
Fayetteville Wholesalers
Fayetteville
- Coached peers on objection-handling techniques during team workshops, improving collective confidence and sustaining performance during high-volume periods.
- Spearhead customer engagement on the sales floor by identifying unmet needs and proposing tailored product solutions that strengthen loyalty and improve order consistency.
Daycare Worker
San Andrés Church
Red Springs, NC
08.2018 - 12.2019
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Assisted in developing age-appropriate educational programs to enhance learning experiences.
- Communicated effectively with parents regarding children's progress and daily activities.
- Implemented safety protocols to maintain a secure daycare setting for all children.
- Collaborated with team members to create a nurturing atmosphere conducive to learning.
- Monitored children's behavior and provided guidance to support positive interactions.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
High school diploma - undefined
Jack Britt high school
Fayetteville05.2020
Skills
- Customer Service (Experienced)
- Attention to Detail (Experienced)
- Organizational Skills (Experienced)
- Data Entry (Experienced)
- Nanny (experienced)
Languages
Spanish (Expert)
English (Expert)
Timeline
Daycare Worker
San Andrés Church
08.2018 - 12.2019
Receptionist
Americas Best
Retail Salesperson
Fayetteville Wholesalers
High school diploma - undefined
Jack Britt high school