Zitlaly Loperena
Raleigh
Summary
Receptionist with practical front-desk experience maintaining accurate appointment records, managing patient intake, and streamlining workflows to prevent double-bookings and improve service flow. Skilled in customer service, data entry, organization, and attention to detail, with a track record of creating client-facing guides that reduce repetitive inquiries and free staff for complex tasks. Seeks to apply dependable communication and process-improvement skills in a fast-paced office to support efficient patient care and positive guest experiences.
Overview
1
1
year of professional experience
Work History
Receptionist
Americas Best
- Maintained accurate appointment records and reconciled scheduling conflicts using verification checks, preventing double-books and preserving operational accuracy.
- Managed patient intake and documentation with clear communication and organized files, strengthening patient trust and supporting timely clinical handoffs.
- Introduced concise client-facing guides for common procedures, reducing repetitive explanations and freeing front-desk capacity for complex inquiries.
- Redesigned front-desk workflow to prioritize urgent tasks and streamline client intake, producing more predictable service flow and improved guest experience.
Retail Salesperson
Fayetteville Wholesalers
- Coached peers on objection-handling techniques during team workshops, improving collective confidence and sustaining performance during high-volume periods.
- Spearhead customer engagement on the sales floor by identifying unmet needs and proposing tailored product solutions that strengthen loyalty and improve order consistency.
Daycare Worker
San Andrés Church
08.2018 - 12.2019
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Assisted in developing age-appropriate educational programs to enhance learning experiences.
- Communicated effectively with parents regarding children's progress and daily activities.
- Implemented safety protocols to maintain a secure daycare setting for all children.
- Collaborated with team members to create a nurturing atmosphere conducive to learning.
- Monitored children's behavior and provided guidance to support positive interactions.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
High school diploma - undefined
Jack Britt high school
Fayetteville05.2020
Skills
- Customer Service (Experienced)
- Attention to Detail (Experienced)
- Organizational Skills (Experienced)
- Data Entry (Experienced)
- Nanny (experienced)
Languages
Spanish (Expert)
English (Expert)
Timeline
Daycare Worker
San Andrés Church
08.2018 - 12.2019
Receptionist
Americas Best
Retail Salesperson
Fayetteville Wholesalers
High school diploma - undefined
Jack Britt high school