Ziporshe Pruden
Greenville
Summary
Dynamic professional with a client-centered approach, experienced at Paradigm in developing personalized care plans and enhancing team performance. Skilled in medication monitoring and active listening, I successfully trained staff and improved service quality, fostering strong relationships with clients and families to promote independence and dignity in care.
Professional care provider equipped for direct care roles with strong emphasis on client well-being. Skilled in personal care, medication administration, and daily living support. Known for excellent team collaboration, flexibility in dynamic environments, and achieving meaningful outcomes. Reliable and compassionate, capable of adapting to diverse needs and ensuring supportive atmosphere.
Overview
12
12
years of professional experience
Work History
Direct Care Staff Member/House Manager
Paradigm
07.2020 - 10.2025
- Assisted individuals with daily living activities, promoting independence and dignity.
- Developed and implemented personalized care plans tailored to individual needs.
- Monitored client behavior and reported changes to the supervisory team for timely interventions.
- Trained new staff on care protocols, enhancing team performance and service quality.
- Facilitated communication between clients, families, and healthcare professionals to ensure holistic care.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Promoted a positive environment by engaging patients in recreational activities tailored to their interests and abilities.
Customer Service Representative
Conduent
02.2016 - 02.2020
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Managed escalated issues, ensuring timely resolutions and maintaining positive client relationships.
- Collaborated with team members to streamline processes, improving overall service delivery.
- Trained new staff on company policies and procedures, fostering a knowledgeable workforce.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Developed training materials for staff development, promoting continuous learning initiatives.
- Led cross-functional meetings to address operational challenges and implement strategic solutions.
Customer Service Representative
Walmart
10.2013 - 10.2018
- Implemented quality assurance measures, enhancing accuracy in customer service interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led customer service team to enhance response times and improve overall satisfaction levels.
- Developed training programs that increased staff proficiency in handling complex customer inquiries.
- Implemented quality assurance processes to ensure compliance with company standards and policies.
- Analyzed customer feedback to identify trends and develop strategies for service enhancements.
- Oversaw scheduling and workload distribution to optimize team performance and efficiency.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
Education
High School Diploma -
Washington High School
Washington, NC06-2003
Skills
- Client-centered approach
- Social skills
- Daily living activities
- Medication monitoring
- First aid and safety
- Active listening
Timeline
Direct Care Staff Member/House Manager
Paradigm
07.2020 - 10.2025
Customer Service Representative
Conduent
02.2016 - 02.2020
Customer Service Representative
Walmart
10.2013 - 10.2018
High School Diploma -
Washington High School