Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zillah Blount

Summary

Dynamic customer service professional with experience at Walmart, excelling in customer relations and active listening. Proven ability to resolve complaints and enhance satisfaction, utilizing critical thinking and data entry skills. Adaptable in fast-paced environments, consistently achieving positive outcomes and fostering loyalty among customers.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
07.2024 - 05.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Learned and utilized customer service software to manage interactions efficiently.
  • Adapted quickly to changing priorities in a fast-paced environment.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Responded to customer requests for products, services, and company information.

Thrift Store

Thrift Shop
07.2020 - 10.2022
  • Organize clothing
    •Set prices.
    •Sweep the store
    •Managed accounts to retain existing relationships and grow share of business.
    •Assisting customers with price checks

•Organizing clothing for re sale
•Operating register during lunch

Cashier

Zaxbys
12.2021 - 05.2022

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced
environment.

Gentiva Hospices

Gentiva Hospice
03.2021 - 11.2021
  • Worked well in a team setting, providing support and guidance.
  • Documented care actions by completing records and logs in medical software system.
    • Copying, filing and scanning
    • Assembling volunteer orientation manuals in-service packet
    • Answering telephone calls, taking messages, transferring calls, or

Education

No Degree - Nursing

Pitt Community College
Winterville, NC
07-2025

High School Diploma -

J.H Rose High School
Greenville, NC
06-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

Walmart
07.2024 - 05.2025

Cashier

Zaxbys
12.2021 - 05.2022

Gentiva Hospices

Gentiva Hospice
03.2021 - 11.2021

Thrift Store

Thrift Shop
07.2020 - 10.2022

No Degree - Nursing

Pitt Community College

High School Diploma -

J.H Rose High School
Zillah Blount