Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zhijie Song

Chapel Hill

Summary

Dynamic professional with a proven track record in customer service at Research Square AJE, adept at active listening and critical thinking. Successfully facilitated communication between authors and editors, enhancing client satisfaction. Proficient in data entry and software development, leveraging C++ to optimize program performance. Committed to delivering exceptional results in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Research Square AJE
06.2016 - 05.2025

Assist scientific paper authors with navigating website, creating orders, and completing payments.
Respond to a wide range of customer inquiries regarding their submissions.
Facilitate communication between authors and editors.
Help authors interpret editor comments and address post-editing questions.
Support the accounting team in managing customer accounts..

Real Estate Agent

CHK Realty Investment Inc.
02.2015 - 05.2016

I help clients buying, selling there properties. Advise them on market conditions, price and related matters. Helping them to negotiate price and repairs.

Software Developer

UNC Chapel Hill
01.2005 - 06.2006

Using C++ to write, update and maintain computer programs.

Education

Master of Science - Computer Science

North Carolina State University
Raleigh, NC
05-2004

Bachelor of Science - Forestry

Beijing Forestry University
Beijing, China
07-1993

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Research Square AJE
06.2016 - 05.2025

Real Estate Agent

CHK Realty Investment Inc.
02.2015 - 05.2016

Software Developer

UNC Chapel Hill
01.2005 - 06.2006

Master of Science - Computer Science

North Carolina State University

Bachelor of Science - Forestry

Beijing Forestry University
Zhijie Song