ZEPHANIE SHORT
Mebane
Summary
Dedicated bilingual professional with nearly a decade of experience as a Spanish–English interpreter in fast-paced medical, legal, and social services environments. Known for professionalism, adaptability, and delivering clear communication even in urgent or sensitive situations. Brings a background in client relations and contact center support, with a strong understanding of service protocols and system navigation.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Remote Interpreter
LanguageLine Solutions
08.2020 - 05.2025
- Supported real-time dialogue in emergency medical calls, legal consultations, and insurance claims.
- Provided consistent linguistic support in high-volume virtual call settings.
- Recognized for precision in terminology and managing complex conversations calmly.
Community Interpreter
Propio Language Services
02.2016 - 06.2020
- Assisted clinics, schools, and public offices by facilitating communication between staff and Spanish-speaking clients.
- Translated sensitive content involving legal documents and medical histories.
- Worked remotely and on-site, adapting quickly to a wide range of client needs.
Client Service Specialist
Conduent
04.2013 - 10.2015
- Resolved bilingual client concerns related to healthcare programs and service authorizations.
- Investigated account issues and coordinated with multiple departments to deliver solutions.
- Maintained data accuracy while navigating strict confidentiality standards.
Bilingual Contact Agent
Teleperformance USA
03.2009 - 02.2013
- Provided customer assistance for telecom services in both English and Spanish.
- Managed account updates, service requests, and troubleshooting via inbound calls.
- Balanced full-time academic workload with evening shifts.
Education
Bachelor of Business Administration - operations, project coordination, organizational development
University of North Carolina at Greensboro
01.2009 - 12.2014
Skills
- Crisis communication handling
- Live interpretation over phone and video
- Client de-escalation techniques
- Document review and verbal translation
- Call center systems and data logging
- Multicultural interaction and empathy under pressure
Certification
Senior interpreter certificate
Timeline
Senior interpreter certificate
01-2025
Remote Interpreter
LanguageLine Solutions
08.2020 - 05.2025
Community Interpreter
Propio Language Services
02.2016 - 06.2020
Client Service Specialist
Conduent
04.2013 - 10.2015
Bilingual Contact Agent
Teleperformance USA
03.2009 - 02.2013
Bachelor of Business Administration - operations, project coordination, organizational development
University of North Carolina at Greensboro
01.2009 - 12.2014
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