ZENOBIA SMITH
Clinton
Summary
Customer-oriented financial services professional with over 10 years of experience in banking, financial operations, and client service roles. Skilled in transaction processing, cash handling, and providing excellent customer support in both in-person and remote settings. Known for a strong work ethic, attention to detail, and ability to effectively manage multiple tasks in a fast-paced environment. Adept at adhering to regulatory requirements such as BSA, AML, and CIP. Committed to maintaining a positive and professional demeanor, while ensuring accurate, timely services in compliance with banking policies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Financial Service Specialist (Senior Financial Services Representative)
First Citizens Bank
02.2015 - Current
- Serve as a primary point of contact for clients, providing a high level of customer service while processing deposits, withdrawals, and cashier’s check requests
- Ensure accurate and timely processing of financial transactions, consistently meeting internal and regulatory standards
- Develop and maintain client relationships through proactive outreach, addressing client inquiries and resolving service issues
- Assist clients with a wide range of banking services, ensuring compliance with policies and regulations, including BSA and AML
- Provide support for branch operations, including data entry for budgeting, forecasting, and month-end financial reporting
- Coordinate with various departments to ensure smooth workflow and effective resolution of issues
- Maintain a professional, welcoming presence at the front desk for clients visiting the branch
Income Maintenance Caseworker II
Sampson County Department of Social Services
03.2014 - 01.2015
- Conducted intake, processing, and review for various income maintenance programs, including Medicaid and Food Stamps
- Ensured client eligibility by reviewing financial documentation and verifying program requirements
- Provided excellent customer service to clients, explaining program procedures and assisting with required paperwork
- Maintained detailed records and complied with state regulations to ensure accurate reporting and program adherence
Patient Representative
HEM
09.2012 - 03.2014
- Assisted patients in understanding and managing insurance coverage, including handling co-pays and deductibles
- Managed both inbound and outbound communications with patients and insurance companies to resolve billing issues
- Provided clear instructions and assistance with insurance-related documentation, maintaining a high level of service
Teller
Southern Bank and Trust
02.2011 - 02.2012
- Processed customer transactions such as deposits, withdrawals, money orders, and checks with precision and efficiency
- Conducted vault and ATM audits with zero errors, ensuring compliance with bank protocols
- Reconciled daily cash drawers and coordinated with branch management for end-of-day balancing
- Built strong customer relationships by providing clear and timely assistance in a high-traffic location
Teller
New Century Bank
04.2010 - 01.2011
- Processed daily customer transactions, including deposits, withdrawals, and money orders
- Maintained organized teller stations and ensured timely and accurate processing of all transactions
- Supported branch operations by preparing cash orders and maintaining a clean, efficient workspace
Education
High School Diploma -
Lakewood High School
Salemburg, NCSkills
- Customer Service
- Banking Operations
- Regulatory Compliance
- Time Management
- Communication
- Organizational Skills
- Problem-Solving
- Data Entry & Clerical
Certification
- Bank Secrecy Act (BSA) Compliance Training
- Anti-Money Laundering (AML) Certification
- Customer Identification Program (CIP) Training
Timeline
Financial Service Specialist (Senior Financial Services Representative)
First Citizens Bank
02.2015 - Current
Income Maintenance Caseworker II
Sampson County Department of Social Services
03.2014 - 01.2015
Patient Representative
HEM
09.2012 - 03.2014
Teller
Southern Bank and Trust
02.2011 - 02.2012
Teller
New Century Bank
04.2010 - 01.2011
High School Diploma -
Lakewood High School
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