Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ZENOBIA SMITH

ZENOBIA SMITH

Clinton

Summary

Customer-oriented financial services professional with over 10 years of experience in banking, financial operations, and client service roles. Skilled in transaction processing, cash handling, and providing excellent customer support in both in-person and remote settings. Known for a strong work ethic, attention to detail, and ability to effectively manage multiple tasks in a fast-paced environment. Adept at adhering to regulatory requirements such as BSA, AML, and CIP. Committed to maintaining a positive and professional demeanor, while ensuring accurate, timely services in compliance with banking policies.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Financial Service Specialist (Senior Financial Services Representative)

First Citizens Bank
02.2015 - Current
  • Serve as a primary point of contact for clients, providing a high level of customer service while processing deposits, withdrawals, and cashier’s check requests
  • Ensure accurate and timely processing of financial transactions, consistently meeting internal and regulatory standards
  • Develop and maintain client relationships through proactive outreach, addressing client inquiries and resolving service issues
  • Assist clients with a wide range of banking services, ensuring compliance with policies and regulations, including BSA and AML
  • Provide support for branch operations, including data entry for budgeting, forecasting, and month-end financial reporting
  • Coordinate with various departments to ensure smooth workflow and effective resolution of issues
  • Maintain a professional, welcoming presence at the front desk for clients visiting the branch

Income Maintenance Caseworker II

Sampson County Department of Social Services
03.2014 - 01.2015
  • Conducted intake, processing, and review for various income maintenance programs, including Medicaid and Food Stamps
  • Ensured client eligibility by reviewing financial documentation and verifying program requirements
  • Provided excellent customer service to clients, explaining program procedures and assisting with required paperwork
  • Maintained detailed records and complied with state regulations to ensure accurate reporting and program adherence

Patient Representative

HEM
09.2012 - 03.2014
  • Assisted patients in understanding and managing insurance coverage, including handling co-pays and deductibles
  • Managed both inbound and outbound communications with patients and insurance companies to resolve billing issues
  • Provided clear instructions and assistance with insurance-related documentation, maintaining a high level of service

Teller

Southern Bank and Trust
02.2011 - 02.2012
  • Processed customer transactions such as deposits, withdrawals, money orders, and checks with precision and efficiency
  • Conducted vault and ATM audits with zero errors, ensuring compliance with bank protocols
  • Reconciled daily cash drawers and coordinated with branch management for end-of-day balancing
  • Built strong customer relationships by providing clear and timely assistance in a high-traffic location

Teller

New Century Bank
04.2010 - 01.2011
  • Processed daily customer transactions, including deposits, withdrawals, and money orders
  • Maintained organized teller stations and ensured timely and accurate processing of all transactions
  • Supported branch operations by preparing cash orders and maintaining a clean, efficient workspace

Education

High School Diploma -

Lakewood High School
Salemburg, NC

Skills

  • Customer Service
  • Banking Operations
  • Regulatory Compliance
  • Time Management
  • Communication
  • Organizational Skills
  • Problem-Solving
  • Data Entry & Clerical

Certification

  • Bank Secrecy Act (BSA) Compliance Training
  • Anti-Money Laundering (AML) Certification
  • Customer Identification Program (CIP) Training

Timeline

Financial Service Specialist (Senior Financial Services Representative)

First Citizens Bank
02.2015 - Current

Income Maintenance Caseworker II

Sampson County Department of Social Services
03.2014 - 01.2015

Patient Representative

HEM
09.2012 - 03.2014

Teller

Southern Bank and Trust
02.2011 - 02.2012

Teller

New Century Bank
04.2010 - 01.2011

High School Diploma -

Lakewood High School
ZENOBIA SMITH