Zelda Cordova
Burlington
Summary
Dynamic consumer care representative known for strong decision-making and complaint handling skills. Committed to delivering reliable support and fostering team collaboration to achieve outstanding customer service outcomes.
Overview
22
22
years of professional experience
Work History
Consumer Care Representative
Kayser-Roth Corporation
Greensboro, NC
01.2022 - 06.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed product returns and exchanges, ensuring compliance with company policies.
- Collaborated with cross-functional teams to enhance customer service processes.
- Managed high call volume, ensuring each consumer received prompt attention and assistance.
Deja Vu Consignments
Owner/Manager
Asheboro, NC
02.2021 - 11.2021
- Oversaw budget allocation and resource management for multiple projects simultaneously.
- Assisted in inventory management, including stock replenishment and loss prevention strategies.
- Optimized store displays and appearance via strategic merchandising.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Data Entry Specialist
Starpoint Global Services
Siler City, NC
07.2003 - 05.2021
- Processed high volumes of data with accuracy and efficiency using advanced database management systems.
- Conducted regular quality checks to ensure data integrity and compliance with company standards.
- Trained new staff on best practices for data entry, fostering a culture of accuracy and attention to detail.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma -
CHHS
Chapel Hill, NC06-2003
Skills
- Complaint handling
- Call center experience
- Teamwork
- Multitasking
- Reliability
- Calm and professional under pressure
- Money handling
- Decision-making
- Customer relations
- Attention to detail
Timeline
Consumer Care Representative
Kayser-Roth Corporation
01.2022 - 06.2025
Deja Vu Consignments
Owner/Manager
02.2021 - 11.2021
Data Entry Specialist
Starpoint Global Services
07.2003 - 05.2021
High School Diploma -
CHHS