Zeki Mills
Raleigh
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Service Advisor
Joey Griffin Kia
10.2024 - 07.2025
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Automotive Detail Manager
Joey Griffin Kia
08.2022 - 10.2024
- Enhanced customer satisfaction by providing thorough vehicle detailing services and addressing specific client concerns.
- Effectively allocated resources among various projects to ensure timely completion without compromising quality standards or exceeding budget constraints.
- Developed strong relationships with vendors to negotiate favorable pricing on auto detailing products, reducing overall operational costs.
- Streamlined detailing processes for increased efficiency and productivity, implementing standardized procedures within the team.
Window Tinter
Jims Solar Film
01.2021 - 03.2022
- Provided same level of care and attention to all customers, no matter vehicle value.
- Discussed tint and accessories options.
- Wrote tickets, updated accounts and closed out work orders.
- Followed company policies and protocols, and maintained safe and clean driving record to complete delivery services.
- Provided quality auto glass film installation services.
Detailer
Sun Escape Window Films
10.2020 - 02.2022
- Washed cars and trucks daily for auto dealership.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
Assistant Manager
The Car Wash Lodge
09.2021 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Contractor
People Ready Temp Agency
02.2019 - 11.2021
- Supervised additional subcontractors and craftsmen.
- Managed on-site property inspections and worked to resolve issues.
- Delivered high level of service to all customers and effectively resolved issues.
Car Wash Manager
Sams Xpress
02.2020 - 01.2021
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
Line Cook
Zoes Kitchen
07.2018 - 12.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Panther Creek High School
Cary, NC05.2018
Skills
- Car detailing
- Mobile work
- Customer service skills
Fun to work with and Eager to learn new things.
A day on the job wont always be easy. To get around obstacles, i am able to change my perspective on thinking to try and come up with solutions for any problems or obstacles that may come my way while working on the job. Also, it is best to keep a positive mindset while getting the job done!
Timeline
Service Advisor
Joey Griffin Kia
10.2024 - 07.2025
Automotive Detail Manager
Joey Griffin Kia
08.2022 - 10.2024
Assistant Manager
The Car Wash Lodge
09.2021 - 01.2022
Window Tinter
Jims Solar Film
01.2021 - 03.2022
Detailer
Sun Escape Window Films
10.2020 - 02.2022
Car Wash Manager
Sams Xpress
02.2020 - 01.2021
Contractor
People Ready Temp Agency
02.2019 - 11.2021
Line Cook
Zoes Kitchen
07.2018 - 12.2019
High School Diploma -
Panther Creek High School
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