Zaria Conyers
Charlotte
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction. Excelled in team collaboration and problem-solving, significantly improving service offerings and reducing costs. Skilled in appointment scheduling and effective communication, adept at fostering positive client relationships and driving revenue growth.
Overview
2023
2023
years of professional experience
Work History
Lead Spa Coordinator/ Attendant
Ballantyne Spa
- Developed marketing materials to showcase available services, attracting new clientele.
- Managed inventory and ordering of supplies, ensuring adequate stock levels were maintained at all times.
- Oversaw daily operations, maintaining a clean and professional environment for guests and staff alike.
- Cultivated a culture of exceptional customer service by modeling desired behaviors for the team.
- Established relationships with vendors to secure competitive pricing on products and supplies, reducing overall costs.
- Collaborated with management to develop new service offerings, driving revenue growth.
- Greeted spa guests warmly to create positive first impression of establishment.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Led spa tours for new members to familiarize guests with services provided.
Customer Service Representative Team Lead
Bank of America (remote)
10.2020 - 02.2023
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Improved overall call center performance with effective coaching and feedback to team members.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Sales Floor Lead
Macys Department Store
01.2018 - 06.2020
- Demonstrated product and answered questions for prospective customers.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Assisted customers with Product or Service selection through carefully curated questions.
- Ensured high standards of visual merchandising across the sales floor, promoting an appealing environment for customers.
- Enhanced customer satisfaction through attentive service and comprehensive product knowledge.
- Resolved customer issues professionally and efficiently, fostering a positive shopping experience for all customers.
- Implemented effective promotional strategies, resulting in increased store traffic and higher revenue.
Education
Esthetician - Esthiology
Aveda Institute
Charlotte02.2021
High School Diploma -
North Mecklenburg High School
Huntersville, NC06.2018
Skills
- Appointment scheduling
- Policy enforcement
- Brand representation
- Health and safety regulations
- Schedule coordination
- Facility maintenance
- Client service management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Task prioritization
- Self motivation
- Analytical thinking
Timeline
Customer Service Representative Team Lead
Bank of America (remote)
10.2020 - 02.2023
Sales Floor Lead
Macys Department Store
01.2018 - 06.2020
Lead Spa Coordinator/ Attendant
Ballantyne Spa
Esthetician - Esthiology
Aveda Institute
High School Diploma -
North Mecklenburg High School
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