Zaria Brantley
Fayetteville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Apple
11.2024 - 08.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new team members on product knowledge and customer engagement techniques.
- Managed high-volume inbound calls while maintaining professionalism and adherence to company policies.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction scores.
Supervisor
Sanderson Farm
02.2022 - 11.2023
- Assisted team members in daily operations to ensure smooth workflow
- Learned safety protocols while utilizing equipment in operational tasks.
- Collaborated with colleagues to maintain a clean and organized work environment.
- Participated in team meetings to provide input on improving work processes.
Caregiver
In Home Care Services
03.2021 - 07.2021
- Provided care and support to clients in daily living activities.
- Adapted quickly to changing client needs while maintaining high standards of service.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Monitored client health
- Developed strong relationships
Education
High School Diploma -
Pine Forest High School
Fayetteville, NC05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Apple
11.2024 - 08.2025
Supervisor
Sanderson Farm
02.2022 - 11.2023
Caregiver
In Home Care Services
03.2021 - 07.2021
High School Diploma -
Pine Forest High School
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