Zarahiah Stephens
Jacksonville
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician/ Secretary
Onslow Memorial Hospital
317 Western Blvd Jacksonville, NC 28546
02.2024 - 04.2024
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Sales Associate
Victoria's Secret & PINK
139 Flatbush Ave, Brooklyn NY 11217
06.2018 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT05-2027
No Degree - Emergency Medical Technician
Coastal Carolina Community College
Jacksonville, NC08-2025
No Degree - Certified Nurse Aide 1
Coastal Carolina Community College
Jacksonville, NC12-2023
High School Diploma -
Frederick Douglass Academy
2581 Adam Clayton Powell Blvd, New York, NY 1003906-2018
Skills
- Infection control
- Patient-focused care
- Medical terminology
- Time management
- Responding to emergencies
- Vital signs monitoring
- Blood glucose testing
- Patient observation
- CPR/AED
- Infection control standards
- Catheter care
- Vitals documentation
- Feeding assistance
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Emergency Medical Technician (EMT) - NC Office of EMS
Timeline
Patient Care Technician/ Secretary
Onslow Memorial Hospital
02.2024 - 04.2024
Sales Associate
Victoria's Secret & PINK
06.2018 - 12.2020
Bachelor of Science - Nursing
Western Governors University
No Degree - Emergency Medical Technician
Coastal Carolina Community College
No Degree - Certified Nurse Aide 1
Coastal Carolina Community College
High School Diploma -
Frederick Douglass Academy