Zanyiah Cooper
Edenton
Summary
Dynamic Customer Service Representative with a proven track record at Pizza Hut, excelling in conflict resolution and customer satisfaction. Leveraged critical thinking and product knowledge to transform complaints into positive experiences, consistently exceeding performance metrics and enhancing loyalty. Recognized for maintaining professionalism under pressure while delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pizza Hut
Edenton, NC
11.2024 - Current
- Managed customer inquiries efficiently through phone and in-person interactions.
- Resolved order discrepancies and complaints to enhance customer satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area to ensure pleasant experience.
- Collaborated with kitchen staff to expedite food preparation during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
John A Holmes
Edenton, NC06.2026
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Order processing
- Team development
- Prioritization
- Product sales
- Service upselling
- POS systems expert
- Credit adjustments
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Calm under pressure
Timeline
Customer Service Representative
Pizza Hut
11.2024 - Current
High School Diploma -
John A Holmes