Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zane Newton

Monroe

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Roughedge
09.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Volunteer

FCLA Club
08.2022 - 01.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.

Tutor

Parkwood High School
08.2021 - 01.2022
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Motivated students with accurate feedback and positive reinforcement.
  • Monitored student progress and provided feedback and support.

Education

Parkwood High School
Monroe, NC
06.2025

Skills

  • Spreading Awareness
  • Instructional Techniques
  • Adaptability and Dependability
  • Verbal and Written Communication
  • Product Knowledge
  • Customer Relations
  • Stock management
  • Computer Proficiency
  • Coordination
  • Customer Service
  • Payment Processing
  • Active Listening

Certification

  • ServSafe Certification - Food protection management Freshman Year 2022

Timeline

Customer Service Representative

Roughedge
09.2022 - Current

Volunteer

FCLA Club
08.2022 - 01.2023

Tutor

Parkwood High School
08.2021 - 01.2022

Parkwood High School

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Zane Newton