Zallan Whittington
Orkin Pest Control
Winston-Salem
1
year of professional experience
Detail-oriented Data Entry and Customer Service Professional achieved high accuracy through fast typing and effective CRM recordkeeping. Delivered reliable data integrity by verifying records and maintaining accurate account information. Supported efficient office operations by completing high-volume record updates and processing requests.
Work History
Data Entry Clerk
1 Year 3 Months- Entered customer service, billing, and account information into CRM systems with strong accuracy.
- Verified records against invoices, route sheets, and customer files to maintain data integrity.
- Updated account notes and service histories to keep records current for office and field teams.
- Processed service orders, work requests, and schedule updates to support daily branch operations.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Customer Service Representative
1 Year 3 Months- Managed inbound customer inquiries, delivering accurate account support and service information.
- Resolved billing and service concerns, maintaining professionalism during complex customer interactions.
- Documented customer requests and service notes in CRM systems for accurate follow-up.
- Coordinated technician schedules, aligning appointments with customer availability and route efficiency.
- Communicated pest control treatment updates, ensuring customers understood service expectations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma
Skills
Data entry
Data accuracy
Data security
Microsoft Excel
CRM management
Detail accuracy
Data processing
Information management
Accuracy and attention to detail
Timeline
Data Entry Clerk
Orkin Pest Control
07.2025 - 10.2026Read More
Customer Service Representative
Orkin Pest Control
07.2025 - 10.2026Read More
North Forsyth High School
High School Diploma
Read More