Zaley Packett
Forest City,NC
Summary
Knowledgeable cashier with some background in customer service and carpet cleaning. When working at theater, worked the front counter selling tickets and concessions. Always ready to satisfy customers. Up sale to help better the the sales. Restocked merchandise as needed.
Proficient in deep cleaning techniques, stain removal, and maintaining high cleanliness standards. Demonstrated ability to utilize advanced cleaning equipment and deliver excellent customer satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Carpet Cleaner
Steam Magic Carpet & Upholstery
Forest City, North Carolina
01.2015 - Current
- Operated commercial carpet cleaning machines for optimal performance and efficiency.
- Trained new staff on effective cleaning techniques and safety protocols.
- Inspected carpets to identify stains, damage, and necessary treatments.
- Developed customized cleaning plans based on customer needs and flooring types.
- Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Moved furniture weighing up to 50 pounds to prepare homes for cleaning.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Provided exceptional service, consistently receiving positive feedback from satisfied customers.
Cashier
Retro Cinema 4
Forest City, NC
01.2015 - 05.2024
- Operated cash register to process transactions efficiently and accurately.
- Assisted customers with inquiries, providing knowledgeable support and service.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations.
- Developed strong product knowledge to recommend items based on customer needs.
- Learned inventory management practices to assist in stock replenishment tasks.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Increased sales of promotional items by informing customers about current offers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Associate of Applied Science - Education
Cleveland Community College
Shelby, NC05.2028
High School Diploma -
Chase High School
Forest City, NC05.2024
Skills
- Never really had a job working for someone other than my parents However, Fast learner, and good with customer service skills, hard worker who is loyal
- Great with doing my best to make customers happy
- Great at up-selling product
Timeline
Carpet Cleaner
Steam Magic Carpet & Upholstery
01.2015 - Current
Cashier
Retro Cinema 4
01.2015 - 05.2024
Associate of Applied Science - Education
Cleveland Community College
High School Diploma -
Chase High School
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