Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zahria Long

Pikeville

Summary

Motivated student eager to leverage educational background in a professional setting. Demonstrates strong technical skills with various software applications and excels in managing challenging tasks. Proven ability to prioritize effectively and meet deadlines consistently.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Loan Specialist

Regional Finance
Goldsboro
02.2025 - Current
  • Collected payments from borrowers on past due accounts and worked out payment plans when needed.
  • Researched customer credit histories using computer databases and credit reporting agencies' websites.
  • Verified all documents provided by applicants for accuracy and completeness.
  • Worked closely with underwriters during the application review process.
  • Maintained accurate records of all customer interactions related to loan processing activities.
  • Set up debt payment plans based on client credit, income and assets.
  • Approved or denied loan applications and explained reasoning behind decisions.

Customer Service Associate

Wal-Mart
Goldsboro
09.2017 - 02.2025
  • Responded to customer inquiries via phone, email and chat.
  • Provided information about products and services available to customers.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Handled cash register operations accurately during peak times.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Education

Associate of Applied Science - Accounting And Finance

Wayne Community College
Goldsboro
05-2025

Skills

  • Attention to detail
  • Data entry
  • Customer service
  • Loan processing
  • Payment scheduling
  • Cash handling
  • Financial analysis

Certification

  • Accounting & Bookkeeping Certification

Timeline

Loan Specialist

Regional Finance
02.2025 - Current

Customer Service Associate

Wal-Mart
09.2017 - 02.2025

Associate of Applied Science - Accounting And Finance

Wayne Community College

Similar Profiles

CREATE PROFILE
Zahria Long