Zahara Roberson
Greensboro
Summary
Dedicated, organized worker with over eight years of experience in healthcare assistance. Currently striving to secure a remote assistant position. With high knowledge of resourcefulness, scheduling appointments, email managing, and the ability to achieve all tasks seamlessly. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Loan Signing Agent
Noted by Zahara
12.2020 - Current
- Certified loan signing agent
- Verifying identification of contract participants
- Increased scheduled appointments by 25% monthly
- Facilitate smooth execution of important document
- Compiled closing packages for drafting and presentation accuracy
- Assisted customers with completing loan applications and other paperwork
- Developed and maintained relationships with customers, lenders, and other third parties
- Supported Loan Officers with new and past clients' needs to lock loans and increase monthly production
Direct Support Professional
Lindley Habitation Service
05.2016 - 06.2022
- Advocate for independent skill building in-home with special needs clients
- Transported clients to appointments and activities
- Primary afternoon dispatcher for day program routes
- Provide assistance with personal care needs
- Established professional relationships with families to better serve clients
- Administered medication as directed by physician
- Maintained clean, safe, and well-organized patient environment
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Monitored clients to assess and report physical and behavioral changes to supervisors
- Replaced bandages, dressings, and binders to care for wounds and encourage healing
- Maintained strong connections within caregiver community to gain continuous knowledge
- Guided patients to restroom to support bladder and bowel relief requirements
- Entrusted to handle confidential and sensitive situations in professional matter
- Monitored clients' overall health and well-being and noted significant changes
Life Coach
Catalyst Coaching
01.2019 - 01.2022
- Constructs individual plans by case to establish goals and monitor progress
- Uses breath work and stretching per client request
- Supported individuals dealing with mental health and emotional issues
- Developed treatment plans to help clients build self-confidence and resilience
- Designed a safe and supportive environment for clients to discuss issues
- Encouraged clients to set and achieve reasonable goals on a weekly basis
- Helped clients build life management and coping skills to handle daily needs and specific stressors
Caregiver
Senior Helpers
08.2014 - 08.2016
- Assisted patients inflicted with Alzheimer's disease with daily activities
- Assisted elderly patients with personal care needs and daily errands
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Built strong relationships with clients to deliver emotional support and companionship
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted patients with self-administered medications
- Transported individuals to events and activities, medical appointments, and shopping trips
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
- Laundered items, changed sheets, and made beds to keep patients' bedrooms clean
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
Education
Associate in Engineering Technology - Industrial Systems Tech
Guilford Technical Community College
Greensboro NC01.2012
Skills
- Communication
- Microsoft 365
- Training and Development
- Serve Customer Needs
- Oral and Written Comprehension
- Organization
- Attention to details
- Time Management
- Business Correspondence
- Office Supplies and Inventory
- Data Communications
Timeline
Loan Signing Agent
Noted by Zahara
12.2020 - Current
Life Coach
Catalyst Coaching
01.2019 - 01.2022
Direct Support Professional
Lindley Habitation Service
05.2016 - 06.2022
Caregiver
Senior Helpers
08.2014 - 08.2016
Associate in Engineering Technology - Industrial Systems Tech
Guilford Technical Community College
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