Zachary Kitch
Forest City
Summary
Dynamic Inside Sales Representative with a proven track record at Carriage House Door Company, excelling in exceptional customer service and analytical thinking. Enhanced sales revenue through strong client relationships and tailored solutions, while leveraging hands-on construction experience to provide insightful product recommendations. Committed to fostering positive customer experiences and driving business growth.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
Carriage House Door Company
01.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Engage in monthly meetings and organize activities to boost employee culture.
Department Supervisor
Lowes Home Improvment
02.2021 - 01.2024
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Monitored sales goals throughout the year to exceed target numbers.
- Sold installation jobs to homeowners and tracked progress with CRM software.
Store Manager
Goodys
04.2019 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Peebles
01.2018 - 04.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Sales Associate
Peebles
02.2012 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Sustainable Building Systems
Appalachian State University
Boone, NC05-2018
Skills
- Attention to detail
- Exceptional customer service
- Experienced with design software for 2D and 3D projects
- Hands-on construction experience
- Custom cabinet construction
- Instrument craftsmanship
- HVAC, plumbing, and electrical knowledge
- Analytical thinking
Timeline
Inside Sales Representative
Carriage House Door Company
01.2024 - Current
Department Supervisor
Lowes Home Improvment
02.2021 - 01.2024
Store Manager
Goodys
04.2019 - 06.2020
Assistant Store Manager
Peebles
01.2018 - 04.2019
Sales Associate
Peebles
02.2012 - 01.2018
Associate of Science - Sustainable Building Systems
Appalachian State University
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