Zachery Schooley
Clayton
Summary
Experienced leader with a proven track record in team guidance, project management, and strategic objective achievement. Skilled in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intelligence Specialist
US Navy
11.2024 - 01.2025
- Medically Discharged
Guest Service Lead
Lowes Foods
03.2023 - 11.2024
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Observed employee performance for compliance with policies and standard operating procedures.
- Tracked attendance, recorded absences and addressed continual issues to maintain efficiency with fully staffed business.
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Team Member
Dairy Queen
04.2022 - 03.2023
- Maintained productive, efficient approach to all tasks.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
GED -
Johnston Community College
Smithfield, NC06.2024
Skills
- Complaint resolution
- Cleaning
- Hospitality and accommodation
- Continuous development
- Quality assurance
- Department operations
- Telephone etiquette
- Returns processing
- Health and safety compliance
- Drawer preparation
- Policy enforcement
Certification
- Secret Clearance
- Top Secret Clearance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Intelligence Specialist
US Navy
11.2024 - 01.2025
Guest Service Lead
Lowes Foods
03.2023 - 11.2024
Team Member
Dairy Queen
04.2022 - 03.2023
GED -
Johnston Community College
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