Summary
Overview
Work History
Education
Skills
Websites
Interests
Affiliations
3x Salesman of the Month at Concentrix
Timeline
Generic

Zachary Walker

Government Account Representative
Hickory,NC

Summary

Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.


Overview

8
8
years of professional experience

Work History

Government Account Representative

Carahsoft
Reston, Virginia
10.2024 - Current
  • Supported customer satisfaction through regular follow-up and communication.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Developed and implemented strategies to improve customer retention and loyalty.
  • Interpreted financial data to identify trends and opportunities.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
  • Managed diverse client portfolio, adapting strategies to meet unique needs of each account and drive success.
  • Conducted market research to identify new business opportunities and potential clients.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
  • Conducted thorough needs assessments for clients to align our services with their goals, resulting in higher client satisfaction.
  • Increased sales opportunities by identifying and targeting potential leads through detailed market analysis.
  • Developed and maintained strong relationships with key accounts to ensure client retention.
  • Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads. Make 60-75 calls & emails daily.
  • Developed, maintained and utilized diverse client base.

Assistant Manager

Lucky Dog Sports
Hickory, NC
10.2020 - 01.2024
  • Displayed leadership and team management skills.
  • Customer service: Provided exceptional customer service by resolving issues.
  • Sales and Retail Operations: Managed daily store operations, assisted with opening and closing procedures.
  • Inventory management: Oversaw inventory control, conducted stock replenishments, and performed regular inventory audits.
  • Cash handling: Managed Cash register operations during the shift and at the end of the night closing the register out.
  • Managed approximately 50 customers per day.

Sales Representative/Screen Printer

Custom Design Group
Hickory, North Carolina
12.2018 - 12.2019
  • Operated and maintained screen printing equipment to produce high quality T shirts and jackets.
  • Traveled to local businesses and schools and sold our products to these companies in bulk.
  • Displayed my ability to sale going around these local businesses selling our products.
  • Worked as a team to create a lot of the products that we sold.
  • Traveled to a minimum of 3 locations per day

Customer Service/Sales Representative

Concentrix
Hickory, North Carolina
12.2017 - 08.2018
  • Dealt with customers issues with ATT regarding Phone, Cable and internet.
  • Pushed sales to callers while dealing with the issues they were calling in for.
  • Displayed problem solving skills and sales skills at the same time.
  • Provided technical support and troubleshooting for service-related problems.
  • Collaborated with team members to develop strategies for improving sales techniques and customer satisfaction.
  • Participated in training and development to stay updated on new products, and industry needs.
  • Managed approximately 50-100 incoming calls per day from customers.

Education

Bachelor of Arts - Sociology

The University of North Carolina At Charlotte
Charlotte, NC
06.2024

Skills

Microsoft Word

Microsoft Excel

Quantitative analysis

B2B & B2G sales

Lead Generation & Prospecting

Pipeline & CRM management

Negotiating & Closing Strategies

Client Relationship Management

Webinar & Virtual Meeting Platforms

Interests

Football, Basketball, Reading, Weigh-Lifting, Traveling

Affiliations

  • Active Member in the NAACP
  • Former College Athlete
  • Member of the African American Club at UNCC
  • Leader of the Youth organization at church

3x Salesman of the Month at Concentrix

  • CRM Proficiency: Salesforce, Hubspot
  • Knowledge of government procurement processes and contract vehicles
  • Volunteer leadership: Youth organization leader, NAACP member
  • Former college athlete - teamwork and resilience
  • Interests: Weightlifting, traveling, basketball, football

Timeline

Government Account Representative

Carahsoft
10.2024 - Current

Assistant Manager

Lucky Dog Sports
10.2020 - 01.2024

Sales Representative/Screen Printer

Custom Design Group
12.2018 - 12.2019

Customer Service/Sales Representative

Concentrix
12.2017 - 08.2018

Bachelor of Arts - Sociology

The University of North Carolina At Charlotte

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Zachary WalkerGovernment Account Representative