Zachary Ray
Charlotte
Summary
To seek and maintain full-time position that offers professional opportunities utilizing interpersonal skills, customer service, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Go Rentals
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled substantial call volumes while ensuring professional interactions.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
Customer Service Representative- Seasonal
Macy's
11.2020 - 05.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Server
Jim and Nicks BBQ
10.2019 - 11.2020
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Lead Server
Blind Box BBQ
08.2016 - 09.2019
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Education
High School Diploma -
Shawnee Mission Northwest
Shawnee, KS05.2015
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Punctual and dependable
- Self- Motivated and disciplined
Skills
- Punctual and Dependable
Awards
- Captain of high school basketball team (2011-2013)
- President of Fellowship of Christian Athletes (2011-2013)
Timeline
Guest Service Representative
Go Rentals
06.2021 - Current
Customer Service Representative- Seasonal
Macy's
11.2020 - 05.2021
Server
Jim and Nicks BBQ
10.2019 - 11.2020
Lead Server
Blind Box BBQ
08.2016 - 09.2019
High School Diploma -
Shawnee Mission Northwest
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