Zachary Ralph

I worked with Verizon Wireless to provide Russell Cellular with the same requirements and expertise that is used by Verizon’s security team to protect millions of customers; ensuing the implementation of Verizon Security, NIST Frameworks 2.0, ISO2700x, PCI-DSS, and regular awareness by some of the projects below:

• Registration campaign for the entire company enrolling in DUO and Microsoft authentication for customer-protected info on multiple applications
• Automation PS scripts for Exchange online services such as archiving, removal of phishing emails and inbox rules, verifying registry key legitimacy within Lenovo PCs, capturing and verifying hashes of files and programs
• Linux-port mirroring for Arctic Wolf Sensor to monitor network traffic, updating Open SSH in SW firewalls and AWS servers, Disabled Telnet in HPE switches, capturing and storing logs
• Kali Linux Penetration testing (Password Cracking – crackmap exec, Rainbow attacks for common passwords in domain by department), Vulnerability remediation, port scanning for SOCKS5 Proxy and open ports
• NIST 2.0 Frameworks compliance, creating Virus / Remediation Playbooks with Decision Making within CrowdStrike such as containing devices with high severity, acquiring system and file information, and generating alerts
• CrowdStrike Endpoint, and Identity protection including creating automation workflows and active responses for customer data on Endpoints (Apple Backups), Emails reported as phishing, compromised passwords, corresponding severity-leveled incidents, Concurrent logins by the same user, After hours login access policy
• Arctic Wolf account lockout reports, brute force attack remediation, Log source reviews, and Log disappearance mitigation
• Digital Forensics using Autopsy, Votality, FTK Imager, Malware Bytes, Kali Linux
• 2+ years’ Experience
• SonicWall Firewall Security Monitoring - SonicWall Sonic point / TZ300-470-600 management
• Failed logins, Access site denials, Payload Processing errors, dropping traffic from WLAN devices, etc
• Network Security Manager – SonicWall log Monitoring, alert detection and analysis, store image templates for whitelists, and VPN tunnels, Access rules for blocking devices, limiting to certain networks
• Wireshark packet capture analyzing network protocols and ensuring security (Source and Destination Traffic, checking for ping commands, Silent port scans, Determining ports used for traffic), exporting to Microsoft for Azure VPN review
• Zendesk Ticket system management (5300 total tickets completed between RC and AT&T)
• MDM Azure/Intune User Management, Host Naming Conventions, Risky sign-in logs, WordPress site/app creation, Key vault configurations, Testing and debugging of Windows updates, and Intune configuration profiles
• Created profile to block access to Microsoft Store, iPad camera, and implement Windows Hello for Business,

• Built corporate PCs for software development, marketing rendering, etc
• I was responsible for imaging iPads, conducting new store setup walkthroughs and configurations, making technical replacements, troubleshooting corporate hardware, and assisting employees
• I assisted in larger-scale firewall projects, VoIP troubleshooting, ISP Issues, and designing and updating image/computing policies to restrict access to bios, block USB ports, etc

• Helped store fronts with technical problems, placing dozens of outbound calls daily for firewall setups/replacements in store, as well as scanner and keyboard replacements
• My responsibilities also included deploying software tokens and resetting user passwords in AD
• Completed over 750+ tickets in 2 months

• Helped stores with technical issues over the phone, placing dozens of calls a day for user account changes, SIM management, in-store wifi, OPUS Mobile registration/setup (POS system), in-store credit card readers, Icmp4 scanner replacements, Splunk software for asset and inventory management in stores