Zachary Kessinger
Charlotte
Summary
Results-driven supervisory professional with expertise in team leadership, operational compliance, and conflict resolution. Proven ability to mentor and develop teams, enhance performance, and implement effective security protocols.
Overview
4
4
years of professional experience
Work History
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
Charlotte
02.2025 - Current
- Supervise and guide a team of Transportation Security Officers in conducting passenger and carry-on screening, in compliance with TSA policies and Standard Operating Procedures (SOPs).
- Mentor and coach TSOs to enhance their technical skills, improve performance, and prepare for career advancement within TSA. -Resolve complex security issues including alarm responses, disruptive passenger interactions, and officer disputes; maintain calm and order while applying conflict resolution techniques.
- Draft and issue formal reprimands and corrective actions for attendance or performance concerns, ensuring compliance with HR and disciplinary protocols.
- Contribute to strategic planning initiatives, including succession and workforce planning, identifying areas for improvement and developing long-term solutions.
- Develop and deliver briefings, checkpoint logs, incident reports, and operational documentation; liaise with law enforcement when compiling and submitting incident reports.
- Recommend policy or procedural changes based on firsthand operational observations to improve efficiency and security compliance.
Lead Transportation Security Officer
TSA
Charlotte
01.2024 - 02.2025
- Managed daily checkpoint operations, ensuring staff rotation, equipment readiness, and procedural compliance; supervised and mentored officers through individualized training and performance feedback to maintain operational excellence.
- Performed STSO duties in an acting capacity, overseeing checkpoint operations, resolving real-time challenges, addressing alarm responses, and ensuring adherence to TSA policies and Standard Operating Procedures (SOPs); maintained clear communication with leadership and coordinated staffing adjustments to meet operational needs.
- Assisted with incident investigations and prepared detailed reports for Law Enforcement Officers and TSA leadership; ensured thorough documentation and timely submission of findings.
Transportation Security Officer
TSA
Charlotte
07.2022 - 01.2024
- Operated a range of advanced screening equipment to detect prohibited items on passengers and in baggage; ensured compliance with TSA Standard Operating Procedures (SOPs).
- Applied knowledge of evolving security protocols and responded effectively to operational changes and unexpected challenges.
- Demonstrated strong interpersonal and communication skills when engaging with passengers; de-escalated high stress situations and enforced security protocols professionally.
- Served in acting Lead Officer capacity as needed, responded to alarms, assisted with incident investigations, and coordinated with supervisors to maintain checkpoint operations.
- Developed officer rotation schedules, monitored adherence to operational timelines, and ensured accurate and timely submission of daily operational reports.
HVAC Technician
Quality Air of the Carolinas
Huntersville
10.2021 - 07.2022
- Installed, maintained, and repaired residential and commercial HVAC systems; diagnosed issues through technical analysis and inspection reports.
- Performed routine and emergency maintenance, identifying potential failures early to improve system reliability and customer satisfaction.
- Assessed emergency situations and recommended cost-effective solutions to minimize customer expenses.
- Delivered clear, professional communication to clients, explaining issues and repair options.
- Adapted to unexpected job conditions to ensure timely and successful task completion.
- Built strong working relationships with vendors to streamline operations and improve service efficiency.
Server
SideBar
Cary
08.2021 - 10.2021
- Provided polished, attentive guest service in a high-volume, upscale cocktail setting while strictly adhering to age-verification and responsible alcohol service standards.
- Leveraged in-depth knowledge of craft cocktails and menu offerings to deliver tailored recommendations, enhancing guest experience and satisfaction.
- Efficiently executed opening and closing procedures and daily side-work to support seamless bar operations and maintain presentation standards.
Education
Bachelor of Arts - Criminal Justice
Western Carolina University
Cullowhee, NC05-2020
Skills
- Security operations
- Policy writing
- Incident reporting
- Conflict resolution
- Performance management
- Regulatory compliance
Timeline
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
02.2025 - Current
Lead Transportation Security Officer
TSA
01.2024 - 02.2025
Transportation Security Officer
TSA
07.2022 - 01.2024
HVAC Technician
Quality Air of the Carolinas
10.2021 - 07.2022
Server
SideBar
08.2021 - 10.2021
Bachelor of Arts - Criminal Justice
Western Carolina University