Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HVAC Service Manager
Horizon Services Inc.
Concord
05.2024 - 07.2025
Trained staff on service protocols and company policies for consistent execution.
Coordinated schedules and assignments to optimize resource allocation and workflow.
Resolved customer complaints promptly to maintain high service standards and loyalty.
Developed training materials for onboarding new employees in service roles.
Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Utilized Excel and Power BI to track KPIs and labor efficiency.
Conducted interviews and hired multiple employees that would support the current team.
Service Supervisor
Acosta INC.
Charlotte
02.2022 - 05.2024
Implemented safety procedures to create a secure working environment.
Assisted in developing training materials for ongoing employee development.
Supervised team of employees and delegated duties and responsibilities to each member.
Monitored daily performance of team members to ensure compliance with company standards.
Analyzed customer feedback data to develop strategies for improving service levels.
The main director of the apprenticeship program.
HVAC Coordinator
Shoe Show
Concord
01.2021 - 02.2022
Monitored HVAC systems for 1,100 store locations, as well as the corporate offices.
Worked with the Carrier I-VU to monitor data center temperatures, and make adjustments.
Supervised an assistant whose duties were taking incoming calls and work orders from different stores.
Worked with multiple vendors across the country while verifying invoices and expenses.
HVAC Technician
Morris Jenkins
Charlotte
11.2019 - 01.2021
Conducted routine maintenance on various heating and cooling units.
Diagnosed system malfunctions and performed necessary repairs.
Educated clients on proper HVAC system usage and care.
Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
HVAC Technician
Lennox National Account Services
Concord
04.2017 - 11.2019
Maintained accurate records of service calls and repairs performed.
Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
Troubleshot complex control circuits involving relays, transformers and switches.
Assembled sheet metal pieces into ductwork sections using rivets or screws as needed.
Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
HVAC Technician
United Mechanical Services
Charlotte
12.2015 - 03.2017
Put in new gas lines, wiring and other support components for HVAC systems.
Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
Read technical manuals and schematics to understanding specific configurations.
Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
Education
Associate of Applied Science - HVAC/R
Rowan Cabarrus Community College
Salisbury, NC
01-2017
High School Diploma -
Mooresville Senior High School
Mooresville
01-2015
Skills
HVAC troubleshooting
Equipment maintenance
Performance monitoring
KPI analysis
Safety procedures
Customer relationship management
Service Titan ( Sales Pro)
Microsoft Office
Power BI
NEXSTAR
Certification
EPA Universal Refrigerant Certification
NATE Certification
Valvoline lubricants certification
SkillsUSA Skill Points for sheet metal fabrication
Accomplishments
SkillsUSA Sheet Metal Fabrication Regional winner - 2012, 2013, 2014, 2015, 2016, State Winner - 2012, 2014, 2015, 2016, National Conference - 5th (2015), 2nd (2016)