Zachary Donahue
Statesville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HVAC Service Manager
Horizon Services Inc.
Concord
05.2024 - 07.2025
- Trained staff on service protocols and company policies for consistent execution.
- Coordinated schedules and assignments to optimize resource allocation and workflow.
- Resolved customer complaints promptly to maintain high service standards and loyalty.
- Developed training materials for onboarding new employees in service roles.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Utilized Excel and Power BI to track KPIs and labor efficiency.
- Conducted interviews and hired multiple employees that would support the current team.
Service Supervisor
Acosta INC.
Charlotte
02.2022 - 05.2024
- Implemented safety procedures to create a secure working environment.
- Assisted in developing training materials for ongoing employee development.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Monitored daily performance of team members to ensure compliance with company standards.
- Analyzed customer feedback data to develop strategies for improving service levels.
- The main director of the apprenticeship program.
HVAC Coordinator
Shoe Show
Concord
01.2021 - 02.2022
- Monitored HVAC systems for 1,100 store locations, as well as the corporate offices.
- Worked with the Carrier I-VU to monitor data center temperatures, and make adjustments.
- Supervised an assistant whose duties were taking incoming calls and work orders from different stores.
- Worked with multiple vendors across the country while verifying invoices and expenses.
HVAC Technician
Morris Jenkins
Charlotte
11.2019 - 01.2021
- Conducted routine maintenance on various heating and cooling units.
- Diagnosed system malfunctions and performed necessary repairs.
- Educated clients on proper HVAC system usage and care.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
HVAC Technician
Lennox National Account Services
Concord
04.2017 - 11.2019
- Maintained accurate records of service calls and repairs performed.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Assembled sheet metal pieces into ductwork sections using rivets or screws as needed.
- Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
HVAC Technician
United Mechanical Services
Charlotte
12.2015 - 03.2017
- Put in new gas lines, wiring and other support components for HVAC systems.
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Read technical manuals and schematics to understanding specific configurations.
- Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
Education
Associate of Applied Science - HVAC/R
Rowan Cabarrus Community College
Salisbury, NC01-2017
High School Diploma -
Mooresville Senior High School
Mooresville01-2015
Skills
- HVAC troubleshooting
- Equipment maintenance
- Performance monitoring
- KPI analysis
- Safety procedures
- Customer relationship management
- Service Titan ( Sales Pro)
- Microsoft Office
- Power BI
- NEXSTAR
Certification
- EPA Universal Refrigerant Certification
- NATE Certification
- Valvoline lubricants certification
- SkillsUSA Skill Points for sheet metal fabrication
Accomplishments
- SkillsUSA Sheet Metal Fabrication Regional winner - 2012, 2013, 2014, 2015, 2016, State Winner - 2012, 2014, 2015, 2016, National Conference - 5th (2015), 2nd (2016)
Timeline
HVAC Service Manager
Horizon Services Inc.
05.2024 - 07.2025
Service Supervisor
Acosta INC.
02.2022 - 05.2024
HVAC Coordinator
Shoe Show
01.2021 - 02.2022
HVAC Technician
Morris Jenkins
11.2019 - 01.2021
HVAC Technician
Lennox National Account Services
04.2017 - 11.2019
HVAC Technician
United Mechanical Services
12.2015 - 03.2017
Associate of Applied Science - HVAC/R
Rowan Cabarrus Community College
High School Diploma -
Mooresville Senior High School
Similar Profiles
Jazmine SmithJazmine Smith
Customer Service Representative/Dispatcher at Horizon Services Inc.Customer Service Representative/Dispatcher at Horizon Services Inc.
Shawn PrestonShawn Preston
HVAC Sales and Service Technician at Horizon Services Inc.HVAC Sales and Service Technician at Horizon Services Inc.
Susan DuffieldSusan Duffield
Dispatcher/CSR at Horizon Services Inc.Dispatcher/CSR at Horizon Services Inc.
Eric VangEric Vang
Cook at Bangkok DowntownCook at Bangkok Downtown
Aaron DavisAaron Davis
Automotive Student at Career Academy & Technical SchoolAutomotive Student at Career Academy & Technical School