Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Zachary Donahue

Statesville

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HVAC Service Manager

Horizon Services Inc.
Concord
05.2024 - 07.2025
  • Trained staff on service protocols and company policies for consistent execution.
  • Coordinated schedules and assignments to optimize resource allocation and workflow.
  • Resolved customer complaints promptly to maintain high service standards and loyalty.
  • Developed training materials for onboarding new employees in service roles.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Utilized Excel and Power BI to track KPIs and labor efficiency.
  • Conducted interviews and hired multiple employees that would support the current team.

Service Supervisor

Acosta INC.
Charlotte
02.2022 - 05.2024
  • Implemented safety procedures to create a secure working environment.
  • Assisted in developing training materials for ongoing employee development.
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Monitored daily performance of team members to ensure compliance with company standards.
  • Analyzed customer feedback data to develop strategies for improving service levels.
  • The main director of the apprenticeship program.

HVAC Coordinator

Shoe Show
Concord
01.2021 - 02.2022
  • Monitored HVAC systems for 1,100 store locations, as well as the corporate offices.
  • Worked with the Carrier I-VU to monitor data center temperatures, and make adjustments.
  • Supervised an assistant whose duties were taking incoming calls and work orders from different stores.
  • Worked with multiple vendors across the country while verifying invoices and expenses.

HVAC Technician

Morris Jenkins
Charlotte
11.2019 - 01.2021
  • Conducted routine maintenance on various heating and cooling units.
  • Diagnosed system malfunctions and performed necessary repairs.
  • Educated clients on proper HVAC system usage and care.
  • Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.

HVAC Technician

Lennox National Account Services
Concord
04.2017 - 11.2019
  • Maintained accurate records of service calls and repairs performed.
  • Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
  • Troubleshot complex control circuits involving relays, transformers and switches.
  • Assembled sheet metal pieces into ductwork sections using rivets or screws as needed.
  • Attended seminars and workshops related to advances in HVAC technology for professional development purposes.

HVAC Technician

United Mechanical Services
Charlotte
12.2015 - 03.2017
  • Put in new gas lines, wiring and other support components for HVAC systems.
  • Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
  • Read technical manuals and schematics to understanding specific configurations.
  • Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.

Education

Associate of Applied Science - HVAC/R

Rowan Cabarrus Community College
Salisbury, NC
01-2017

High School Diploma -

Mooresville Senior High School
Mooresville
01-2015

Skills

  • HVAC troubleshooting
  • Equipment maintenance
  • Performance monitoring
  • KPI analysis
  • Safety procedures
  • Customer relationship management
  • Service Titan ( Sales Pro)
  • Microsoft Office
  • Power BI
  • NEXSTAR

Certification

  • EPA Universal Refrigerant Certification
  • NATE Certification
  • Valvoline lubricants certification
  • SkillsUSA Skill Points for sheet metal fabrication

Accomplishments

  • SkillsUSA Sheet Metal Fabrication Regional winner - 2012, 2013, 2014, 2015, 2016, State Winner - 2012, 2014, 2015, 2016, National Conference - 5th (2015), 2nd (2016)

Timeline

HVAC Service Manager

Horizon Services Inc.
05.2024 - 07.2025

Service Supervisor

Acosta INC.
02.2022 - 05.2024

HVAC Coordinator

Shoe Show
01.2021 - 02.2022

HVAC Technician

Morris Jenkins
11.2019 - 01.2021

HVAC Technician

Lennox National Account Services
04.2017 - 11.2019

HVAC Technician

United Mechanical Services
12.2015 - 03.2017

Associate of Applied Science - HVAC/R

Rowan Cabarrus Community College

High School Diploma -

Mooresville Senior High School
Zachary Donahue