Summary
Overview
Work History
Education
Skills
Timeline
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Zach Fowler

Clayton

Summary

FIeld technician with 5+ years in the telecommunications field troubleshooting and installing coaxial, VDSL, and fiber optic services. Looking to further my career into the outside plant maintenance position.

Overview

8
8
years of professional experience

Work History

Field Technician 5

Spectrum
12.2020 - Current

Troubleshooting and installing coaxial cable from a tap to the customer premise equipment

Troubleshooting and educating customers on their service and products

Meeting and exceeding targeted metrics including productivity, repeats, meter compliance, and home health check

Identifies and communicates outside plant issues to a supervisor for further investigation

Mentor and train new technicians

General Manager

Jiffy Lube
04.2019 - 12.2020

Responsible for closing/opening the store

Responsible for proper control of cash till

Maintained proper shop safety and overall proformance

Troubleshot issues with customers vehicles within shop capabilities

Wire Technician

AT&T
10.2015 - 03.2019

Responsible for troubleshooting and installing fiber optic and copper services(POTS/DSL)

Maintained target metrics including productivity, repeats, compliance, and job efficiency

Resolved escalated(VIP) work orders/issues

Education

High School Diploma -

Athens Drive High School
Raleigh, NC
06.2013

Skills

  • Proficient with SCOPE( node health, CMTS graphs, alarms) and ONX meter
  • NCTI course work completed up to FTVI
  • Comfortable with heights and hand tools
  • Punctual and organized
  • Team player, willing to help peers and work overtime as needed
  • Safety first mindset at all times

Timeline

Field Technician 5

Spectrum
12.2020 - Current

General Manager

Jiffy Lube
04.2019 - 12.2020

Wire Technician

AT&T
10.2015 - 03.2019

High School Diploma -

Athens Drive High School

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Zach Fowler