Yvonne McBride
GREENSBORO
Summary
Detail-oriented professional with strong communication and problem-solving skills. Proven ability to enhance student engagement and satisfaction through effective lesson planning and customer interactions.
Overview
15
15
years of professional experience
Work History
Teacher
Greensboro Islamic Academy
GREENSBORO
04.2024 - Current
- Developed lesson plans aligned with curriculum standards, enhancing student learning experiences.
- Facilitated engaging classroom discussions, increasing student participation and comprehension.
- Evaluated student progress through assessments and provided constructive feedback.
- Implemented classroom management strategies, fostering a positive and productive learning environment.
- Organized and supervised extracurricular activities to promote student engagement.
HR Administrator
Beth Isreal Hospital
NEWARK
11.2022 - 04.2024
- Coordinated employee onboarding processes and documentation to ensure seamless integration of new hires.
- Maintained employee records in HRIS and ensured data accuracy.
- Facilitated benefits administration and addressed employee inquiries to enhance employee understanding.
- Streamlined recruitment efforts by scheduling interviews and screening candidates to identify qualified talent.
- Prepared payroll information based on approved timesheets each week.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
Customer Service Representative
Newark Public Schools
NEWARK
07.2017 - 04.2024
- Provided clear information regarding residency program requirements and procedures.
- Handled incoming calls, addressing inquiries and resolving concerns effectively.
- Coordinated communication among patients, doctors, and administrative staff to ensure seamless service delivery.
- Maintained accurate records of patient interactions and service requests.
- Trained new team members on customer service protocols and system usage.
- Collaborated with staff to improve patient experience and streamline processes.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service/Computer Data Entry Operator
Family Support Organization of Essex County
NEWARK
09.2011 - 07.2017
- Entered client data into database systems accurately and efficiently.
- Reviewed and verified data entries for completeness and accuracy.
- Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
- Maintained organized records of client information to support accurate data retrieval.
- Resolved discrepancies between source documents and computer entries through careful review.
- Assisted staff with data retrieval and report generation requests.
- Supported program initiatives by updating and managing client databases.
- Processed confidential information while upholding client privacy standards to protect sensitive data.
- Monitored incoming emails related to customer inquiries regarding accounts and services provided by the organization.
- Collaborated with team members to improve data entry workflows.
- Created spreadsheets to organize large volumes of data for analysis.
- Reviewed existing databases for accuracy and completeness of records.
- Generated reports to monitor data entry accuracy and highlight areas for improvement.
- Maintained confidentiality of sensitive customer information records.
- Organized paperwork according to established filing systems.
Education
Some College (No Degree) - Education
University of Phoenix
Tempe, AZSkills
- Classroom management
- Curriculum development
- Client onboarding
- Data validation
- Report writing
- Process improvement
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Microsoft Excel
- Spreadsheet management
- Microsoft office
- Data entry
- Invoice processing
- Document editing
- Types 30 wpm
- Customer service
- Data modeling
- Document editing
Timeline
Teacher
Greensboro Islamic Academy
04.2024 - Current
HR Administrator
Beth Isreal Hospital
11.2022 - 04.2024
Customer Service Representative
Newark Public Schools
07.2017 - 04.2024
Customer Service/Computer Data Entry Operator
Family Support Organization of Essex County
09.2011 - 07.2017
Some College (No Degree) - Education
University of Phoenix